Project Management Operations Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Lead the operational excellence of JLL's Project Delivery Services team by managing both people and processes that enable successful project execution. You'll develop and lead a high-performing Project Management Operations (PMO) team while implementing technology solutions, standardized processes, and KPI frameworks that drive client satisfaction. This role combines strategic leadership, including team development, client relationship management, and cross-functional collaboration, with hands-on process optimization using cutting-edge project management platforms to ensure delivery excellence.

What your day-to-day will look like:

• Manage technology systems including onboarding new Project Managers to JLL's Project Management Information System and relevant client platforms, providing ongoing training and support

• Monitor data quality across PDS and client systems, reporting on technology adoption and working with delivery teams to correct errors and maintain system integrity

• Conduct technical onboarding of PDS teams on client-specific processes including invoice workflows, project deliverables, templates, and approval stage gates

• Review project documentation prepared by Project Management teams to ensure compliance with client processes and templates, conducting regular account health checks

• Create and maintain centralized document control, keeping templates, processes, and playbooks accurate and up to date

• Prepare regular and ad-hoc reporting as directed by PDS Lead

• Serve as PDS representative for processes related to intersecting JLL Services Lines (Sourcing, Finance, Safety, Sustainability, Facilities) and processes related to the Client's delivery model

• Establish trusted advisory relationships with Client and JLL Team to collaboratively solve complex operational challenges

• Lead strategic conversations surrounding on-account KPIs, ensuring they are scalable, efficient, operationalized, and auditable

• Monitor and actively manage KPIs to ensure project teams meet performance targets; develop and implement training as necessary

• Analyze project performance against KPIs including budget compliance, program adherence, satisfaction surveys, and risk reporting while assisting with project benchmarking

• Manage, train, and develop PMO Team to support PDS delivery model per on-account processes

• Serve as PDS representative for regular Governance meetings, managing change in partnership with the Client and other JLL Service Lines

• Develop and implement efficient end-to-end project management processes that leverage automation and technology, and are aligned with PDS 5-phase delivery methodology

Required Qualifications:

• Bachelor's degree in Engineering, Construction Management, Project Management, Business Management or similar field

• Minimum of ten years of real estate or related project management experience.

• Proven work experience as a team leader or supervisor

• Experience in construction project management, including managing KPIs and fee-at-risk contract deliverables

• In-depth knowledge of performance metrics and data analysis

• Strong skills in document management including version control, naming conventions, file sharing, and archiving

• Strong technology skills to research, evaluate, and implement new tools and processes

• Proficiency in Microsoft Excel for data entry, analysis, collation, and tracking activities

• Proficiency in Visio, Powerpoint, AdobeSign, and Microsoft tools

• Clear and effective verbal and written communication skills with attention to detail

• Strong time management abilities with capacity to multitask and manage multiple concurrent assignment

• Proactive approach to solving complex problems

• Adaptability and flexibility to changing work priorities and deadlines

• Experience leading a team across matrixed organizations, ability to influence without direct authority

• Experience implementing organizational change management within client-facing teams

• Experience in project finance activities and interfacing with client financial systems

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.