Salesforce & MuleSoft Technical Business Systems Analyst

Genesis10 is currently seeking a Salesforce & MuleSoft Technical Business Systems Analyst for a Hybrid position with a Regional Financial Institution located in Columbus, OH. This is a 3+ month contract to hire opportunity that can be located in Columbus, OH or Minneapolis, MN.

Pay range: $48.00 - $55.00 per hour

This role serves as a critical liaison between business stakeholders, Salesforce product teams, and MuleSoft integration teams, supporting credit modernization initiatives. The Business Systems Analyst is responsible for translating business needs into clear, actionable technical requirements, ensuring end-to-end solution alignment across Salesforce, MuleSoft, and downstream systems. The ideal candidate will work in an Agile environment, supporting feature delivery, integrations, automation, and UAT readiness while actively managing dependencies and cross-team coordination.

Responsibilities:

• Partner with Product Owners and business stakeholders to elicit, analyze, and document business and technical requirements
• Translate business needs into detailed user stories, acceptance criteria, and technical specifications for Salesforce and MuleSoft development teams
• Support feature decomposition from epics through stories, ensuring clarity, completeness, and testability
• Collaborate with Salesforce and MuleSoft architects to define and validate integration designs, data mappings, and event-driven workflows
• Document source-to-target mappings, API contracts, and integration dependencies across various systems
• Ensure integration requirements align with security, compliance, and enterprise architecture standards
• Facilitate backlog refinement sessions, ensuring stories are well-defined, estimated, and ready for sprint planning
• Actively manage backlog health, prioritization, and dependencies across Salesforce and MuleSoft workstreams
• Identify, track, and escalate risks, issues, and blockers to delivery leadership and Scrum teams
• Partner with QA, automation, and UAT teams to support test planning and UAT readiness
• Assist with UAT execution, defect triage, and coordination between business users and technical teams
• Support release planning, cutover readiness, and post-release validation activities
• Serve as a primary point of contact for requirements clarification and scope alignment
• Participate in design reviews, technical sign-offs, and cross-team working sessions
• Provide regular status updates on requirements readiness, risks, and delivery progress

Requirements:

• 10+ years of experience as a Business Systems Analyst or Technical BSA in an Agile environment
• Strong hands-on experience with Salesforce (Sales Cloud, Service Cloud, FSC preferred)
• Experience with integration layers and middleware concepts
• Proven ability to document technical requirements, data mappings, and integration flows
• Strong communication skills with the ability to work across business and technical audiences

Desired skills:

• Experience with MuleSoft integrations and APIs
• Experience supporting large-scale integration programs
• Familiarity with Copado, CI/CD pipelines, and Salesforce release management
• Banking, financial services, or regulated industry experience
• Experience supporting UAT, regression testing, and automation initiatives

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.