Performance Specialist, MN/IA/NE

As the Performance Specialist, you will improve measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will be a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty. You will report to the Collision Performance Manager.

Responsibilities

• Be a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
• Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.
• Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.
• Complete all required Workday corporate training, maintaining full compliance with PPG requirements
• Ensure all assigned corporate learning, certifications, and compliance modules remain current
• Conduct structured KPI and performance reviews with important customers
• Develop and track action plans tied to customer goals and agreed performance metrics
• Observe shop workflows and identify constraints improving productivity or profitability
• Be an trusted advisor by connecting operational improvements to measurable outcomes
• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support

Qualifications

• College Degree or 3+ years of equivalent work experience in a related field
• Customer Service Experience
• Accountability with experience and accurate follow up.
• Work with all levels of team.
• Oversee technical customer service support.

PPG /PPG