(Agile1)Marketing Communications Campaign Manager

Job Location: Bay Area, Oakland (Hybrid - On-site required once a week at Oakland GO)

Top Qualifications:

• Experience working in a regulated environment
• Strong project management skills
• Experience working in communications or marketing
• Effective communications and storytelling
• Strategic thinking (marketing strategist)
• Data analytics and insights to drive engagement

Job Description:

This role will be critical to helping create "10 out of 10" experiences for its customers. The successful candidate will split their time between raising internal and external awareness of Customer Experience strategic initiative, and enhancing customers' experience of new billing systems and new customer connections, which we call Continuous Communications Improvement.

• For the Customer Experience strategic initiative, you'll lead internal employee communications, create programs to raise coworker awareness, and develop external communication support.
• For Continuous Communications Improvement, you'll focus on enhancing customer experience of billing modernization, and field outreach communications. You'll collaborate with product and program managers, CX, Customer Contact Centers, and external marketing and advertising agencies to implement top-notch customer communications that meet business goals and improve customer experience.

Experience Required: 5-7 years in a creative marketing role in a corporate environment and/or creative/advertising agency executing multi-channel marketing communications campaigns.

Skills:

• Experience using qualitative and quantitative consumer research to drive communications strategies.
• Excellent project management skills; ability to manage multiple projects of moderate to complex scope.
• Excellent communications skills; demonstrated ability to effectively communicate and collaborate with business leaders/internal clients, agencies and tailor messages appropriate to target audience.
• Solid judgment.
• Strong analytical and problem-solving skills.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.