IT Business Analyst

Genesis10 is currently seeking a Network File Shares Product Analyst for an onsite position located in Charlotte, NC. This is a 12+ month contract opportunity.

Responsibilities:

• Support the Productivity Platform team with the planning and execution throughout the product lifecycle for a critical service offering, Network File Share
• Assist the Network File Share Product Management team with tactical and strategic efforts, including documentation, research, responding to client inquiries, identifying areas for operational and process improvements, reporting and tracking, and general assistance
• Assist Product Owner in the development, review and update of online training material including FAQs, how-to instructions, and productivity tips
• Assist Product Owner in the development, review and update of governance materials including product standards/policies, use agreements, best practices, and guidelines
• Act as liaison between the end user and functional/strategic teams (Engineering, Storage Operations, Access Management, Access Review, Product Management and Support)
• Partner with Business Relation Managers and internal teams for client outreach where needed
• Respond to product support inquiries received via email, IM or discussion board
• Identify and address support trends in the user community

Requirements:

• 5+ years product/business analysis experience
• Knowledge of collaboration and productivity platforms, preferably with unstructured data platforms
• Superior communication and facilitation skills, must be able to verbally present to large audiences virtually in a well-spoken and concise manner
• Excellent organizational skills, including the ability to prioritize work and meet deadlines in a high-demand environment
• Strong business-centric mindset with a can-do attitude
• Ability to manage complex priorities simultaneously with strong attention to detail and accuracy in a fast-paced, matrixed environment
• Excellent analytical skills; ability to produce meaningful data analysis, pivot charts, reports, etc
• Excellent written and presentation skills; ability to produce clear/concise documents, presentations, etc
• Self-motivation, self-direction, organizational skills and the ability to manage multiple priorities without sacrificing quality or timelines
• Demonstrated ability to influence, negotiate, and drive results

Desired skills:

• Bachelor's degree in Information Technology or related field
• Network File Share and SharePoint experience
• Microsoft 365, SQL and script writing experience
• Light SharePoint development
• Experience on large, enterprise-scale initiatives
• Solid project management skills
• Financial industry experience
• Experience with project management tools and MS Office

Pay range: $43.56 - $51.56 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.