Lead Program Assistant

LOCATION: Phoenix, AZ

STATUS: FT/40 hours/wk

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION SUMMARY: Provides administrative and operational support for the Shelter Manager in designated areas by performing a combination of the primary duties, tasks and responsibilities listed below, and provides oversight of all Program Assistant activities and assignments in keeping with program needs.

RESIDENTIAL DV PROGRAM MISSION:

To provide a safe and secure place to escape from domestic violence where victims can learn how to break the cycle of violence, explore options and alternatives, and plan a safe future for themselves and their families.

QUALIFICATIONS

• HS Diploma or GED required
• College courses related to social services or social services experience preferred
• 2 years of related experience and/or training preferred
• Good organizational, interpersonal, communication and computer/typing skills required
• Proficiency in MS Office software (Word, Excel, PowerPoint)
• Ability to write reports & to calculate basic figures and numbers
• Ability to calculate basic figures and amounts
• Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form
• Ability to handle crisis/emergency situations or services for the homeless situations and to utilize crisis intervention and conflict resolution skills.
• Ability to communicate effectively with team & clients & be able motivate program participants in achieving housing goals
• Must have the ability to maintain a non-judgmental attitude in working with clients
• Ability to exhibit professional and courteous communication at all times
• Able to work independently and show initiative
• Must possess, or be eligible to receive, a fingerprint clearance card
• Bilingual (English/Spanish) desirable
• Must be able to work various shifts/ weekends/ holidays
• An interpersonal style that is service oriented as well as anticipates and responds to the needs of client departments with a willingness to learn.
• An excellent attention to detail, procedures, processes and policies.
• Must be able to successfully pass a criminal background check.

RESPONSIBILITIES

• Responds to intake queries; collects, records and analyzes documentation and referral sources; selects those candidates who are eligible and appropriate for admission; refers candidates to other programs as necessary; selects candidates for waiting list if appropriate, supervised or performs all necessary admission procedures.
• Supervise and direct Program Assistant's weekly schedule, insuring coverage to meet program needs.
• Mentor and evaluate Program Assistants and report to the Shelter Manager or Program Director issues that require correction, increased observation, or positive feedback.
• Conduct and process to Family Service Admin both 90 day and annual evaluations for Program Assistant's.
• Supervises the client's self-administered prescriptions insuring prescriptions are followed as written. Maintains and logs all medication given to clients; schedules and records all doctor and dental appointments coordinates or arranges medical or psychiatric referrals as directed; cultivates and records sources of referral and resource assistance.
• Coordinates and oversees clients living quarters and personal property to insure conformance to policy and procedure; conducts inspections, oversees cleanups, maintains adequate furnishings, writer Personal property Request Slips, checks inventories, etc. Maintains oversight of clients.
• Provides oversight to the client reception function. Coordinates social services and arranges appropriate assistance for clients. Prepares and maintain monthly service reports. Sorts and distributes incoming mail.
• Coordinates and oversees client's involvement in outside activities such as support group meetings, church services, and appropriate special events.
• Provides assistance to the Shelter Manager and Family Services Manager staff, including oversight of client crews, specific operations or functions, or special projects.
• Provides special administrative support to the Shelter Manager that may include: client database management, interfacing with IT regarding computer or network issues, and other special administration projects.
• Participate in various staff meetings that may include prayer, may engage in religious activities as part of the work day.
• Perform other duties as assigned by the Shelter Manager as necessary to carry out the responsibilities of the position.

COMPETENCIES NECESSARY TO PERFORM THE JOB

• Accountability & Dependability
• Attention to Detail
• Listening Skills
• Adaptability & Flexibility
• Customer Focus
• Self Management
• Ethics & Integrity
• Influencing Others
• Safety Focus
• Stress Tolerance
• Teamwork
• Valuing Diversity

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.