Westside Service Representative

POSITION TITLE: WESTSIDE SERVICE REPRESENTATIVE

DEPARTMENT: SERVICE EXTENSION

STATUS: NON-EXEMPT/REGULAR-FULL TIME

SUPERVISOR: SERVICE EXTENSION DIRECTOR

GENERAL STATEMENT:
The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:
* Provide coordination, oversight, and support to volunteer-led Service Extension Units and community partners throughout Western Washington
* Serving as a key liaison between The Salvation Army, community stakeholders, volunteers, and Divisional Headquarters (DHQ), this position strengthens unit operations, expands community relationships, and ensures consistent and compassionate service delivery in alignment with Salvation Army mission, policies, and standards.
* Key leadership role in administering the voucher program, seasonal campaigns and programs, including the iconic Red Kettle Campaign and Camp Arnold participation, helping communities plan, execute, and celebrate meaningful impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Service Extension Unit Support & Coordination
* Serve as the primary point of contact for assigned Service Extension Units in Western Washington.
* Provide guidance, coaching, and ongoing support to volunteers, community groups, and local leaders to ensure effective operations and mission alignment.
* Assist units with planning, implementation, and evaluation of services and programs, including emergency assistance, seasonal programs, special projects, Red Kettle Campaign activities, and Camp participation.
* Conduct regular site visits and maintain consistent communication with volunteers and community partners.
* Support unit sustainability through leadership development, volunteer succession planning, and sharing of best practices.
* Ensure compliance with Salvation Army policies, procedures, reporting requirements, and deadlines.
* Support completion and submission of required statistical, financial, and narrative reports.
* Assist with volunteer onboarding, background checks, training coordination, and maintenance of required records.
* Ability to travel to community meetings and events
Community Liaison & Volunteer Engagement
* Build and maintain positive working relationships with community partners, civic leaders, churches, agencies, and donors.
* Represent The Salvation Army at community meetings, coalitions, and public events.
* Serve as a liaison between Service Extension Units and Divisional Headquarters.
* Identify community needs and communicate opportunities for collaboration, partnership, and growth.
* Recruit, onboard, train, and support volunteers and community partners.
* Provide guidance regarding volunteer roles, expectations, accountability, and appropriate boundaries.
* Promote volunteer engagement and retention through communication, encouragement, and recognition efforts.
* Support development of volunteer leadership within Service Extension Units.
Seasonal Campaigns & Program Oversight
* Provide coordination and oversight for seasonal campaigns and programs, including the Red Kettle Campaign, holiday assistance, back-to-school initiatives, and other outreach efforts.
* Serve as the primary Service Extension liaison for Red Kettle Campaign planning and execution within assigned communities.
* Support early planning, site coordination, volunteer recruitment, scheduling, and partner engagement for seasonal programs.
* Ensure seasonal campaigns follow divisional timelines, standards, and reporting requirements.
* Assist with post-season follow-up, volunteer appreciation, and partner recognition.
* Promote and support Camp Arnold participation across Service Extension communities.
* Assist Service Extension Units with identifying eligible children and families and coordinating registration and logistics.
* Serve as a liaison between Service Extension communities and Camp Arnold staff to support positive camper experiences.
* Provide local-level support for Emergency Disaster Services activities when requested.
Administrative & Program Support
* Maintain accurate documentation, correspondence, schedules, and records related to Service Extension operations.
* Track unit activity, community contacts, volunteer engagement, and seasonal program participation.
* Communicate regularly with the Service Extension Director and divisional staff regarding field activity, trends, and emerging needs.
* Perform other related duties as assigned.

EDUCATION AND WORK EXPERIENCE:
* High school diploma or equivalent required
* Minimum of 3 years of experience in one or more of the following fields in community-based programs, volunteer management, nonprofit work, or social services

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
* Detail oriented and attention to detail
* Self starter
* Team player
* Strong use of the English language in verbal and written communication
* Ability to work with a diverse population of individuals
* Strong organizational skills
* Ability to work in a fast-paced environment and maintain poise under pressure
* Customer service mindset
* Project management skills
* Graphic design skills
* Strong analytical and research skills
* Proficient typing skills (60 words per minute)
* General knowledge of business protocols
* Ability and willingness to keep information confidential
* Ability to organize and motivate groups of people
* ability to build and sustain effective relationships across diverse communities
* Must possess a valid Washington State driver's license
* Ability to pass a Motor Vehicle Records check in compliance with The Salvation Army's policy, including a requirement to be 21 years of age
* Must pass The Salvation Army's in-house yearly driving test

SOFTWARE-RELATED SKILLS:
* Microsoft Office Suite including Outlook, Word, Excel and Powerpoint required
* Graphic design platforms required
* Working knowledge of integrated database applications and ability to use new software programs with basic training.

PHYSICAL REQUIREMENTS:
* Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
* Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
* Ability to operate telephone
* Ability to operate a desktop or laptop computer
* Ability to lift up to 25 lbs.
* Ability to access and produce information from a computer
* Ability to understand written information
* Ability to operate a motor vehicle

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

Working Conditions:
This position is a home based/remote role with extensive field work across Western Washington. Frequent local and regional travel required; occasional divisional travel expected.

The role requires regular use of a computer and technology, including email, virtual meetings, data systems, and webbased platforms. Must be able to work effectively in a remote environment while maintaining communication, organization, and responsiveness.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.

Work Schedule / Location:
This position is a home based/remote role with extensive field work across Western Washington. Routine overnight travel required; extended travel may be necessary during peak seasons. Flexible work schedule required during high-demand periods, including the Red Kettle Campaign and summer camp coordination. Occasional evening and weekend work required