Contract Operations Analyst

In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe's global quote-to-cash business processes, we strive to delight customers and internal partners through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers!

• Support all activities related to customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
• Perform complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensure deals align with product rules, revenue standards, and compliance policies.
• Complete work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partner with internal and external auditors on audits of control development and completion.
• Be a steward and knowledge expert over customer information related to contracting, order management, and provisioning. Leverage this knowledge to provide business recommendations for efficient customer experience outcomes.
• Provide support for issues affecting external customers, sales, customer service, product management, product marketing, finance, and legal. Act as a subject matter expert who coordinates cross-functional teams and drives issues to resolution.
• Champion scaling the business through automation by identifying ideas, building proposals, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
• Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Complete integration strategies for acquired companies, including onboarding to new systems, maintaining business continuity, and performing data migrations.
• Build reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.
• Develop and maintain essential documentation, including job procedures, corporate policies, process flows, collaborator FAQs, and new hire onboarding documentation.

• Strong written and verbal communication and presentation skills
• Relentless attention to detail with a central focus on customer experience
• Critical thinking skills to solve unique challenges
• Ability to prioritize, multitask, and meet crucial deadlines
• Solid documentation and organizational skills
• Self-starter that can complete work independently
• Capable interpretation of legal contracts, terms, and conditions
• Knowledge of accounts receivable, revenue recognition, and finance operations
• Bachelor's degree or equivalent professional experience
• Demonstrated proficiency with standard tools (Office 365, ERP, CRM)
• 2-5 years of experience in a similarly related role

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.