Assistant Community Manager

About The Community Builders, Inc.

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Be Part of the Transformation of Woodhill-Buckeye

This is more than a property management opportunity; it's a chance to help shape the future of one of Cleveland's most significant neighborhood revitalization efforts.

The Woodhill-Buckeye community is undergoing a historic transformation through a partnership led by TCB and community stakeholders, creating a vibrant mixed-income neighborhood that will provide quality housing, enhanced amenities, and new opportunities for residents. As new phases of development continue to come online, the community will offer a diverse housing portfolio including Market Rate, Affordable, and LIHTC apartment homes, creating an inclusive environment where residents from all backgrounds can thrive.

We are seeking team members who are excited about community building, resident engagement, and being part of a dynamic, growing neighborhood. This is a unique opportunity to contribute to a redevelopment effort that is redefining the resident experience and helping create a stronger future for Cleveland families.

Position Description

This is more than a property management opportunity; it's a chance to help shape the future of one of Cleveland's most significant neighborhood revitalization efforts In the Woodhill-Buckeye community. The Woodhill-Buckeye community is undergoing a historic transformation through a partnership led by TCB and community stakeholders, creating a vibrant neighborhood that will provide quality mixed-income housing opportunities and community amenities, creating new opportunities where all residents can thrive.

We are seeking a team member who is excited about community building, resident engagement, and being part of a dynamic change that creates a stronger future for Woodhill-Buckeye families. Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income, and delivering exceptional customer service. This role plays a critical part in supporting daily operations, maintaining regulatory compliance, resident retention, and creating a high-quality living experience for current and prospective residents.

The ideal candidate is organized, detail-oriented, and passionate about serving diverse populations in a mixed-income housing environment. Experience with affordable housing programs, leasing, compliance, and resident relations is strongly preferred.

Certification in COS and LIHTC is strongly preferred. This position requires five days per week in the office.

Essential Functions:

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
• Keeps informed of market conditions and update competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
• Handles resident issues and concerns, partnering with Community Manager as needed.
• Inspects market ready units for acceptance to lease and for resident move in.
• Assists n recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
• Performs other duties are required.

Education & Experience:

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Industry designations (COS, LIHTC, ARM, etc.) preferred.
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Proven Excellent Customer Service skills required.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.