New

Senior Manager of Vendor Management

CaptionCall
medical insurance, paid holidays, sick time, 401(k)
United States, Utah, Salt Lake City
Mar 18, 2026
Description Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! Full time Benefits Paid Vacation Time and Paid Sick Time and Paid Holidays 401k 6% match with immediate vesting Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) TeleDoc HSA company match 3 Medical plan options including a Low Deductible PPO Medical Plan Offering Employee Assistance Program Engaged Employee Resource Groups Outstanding Learning and Career Development Opportunities Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. * Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role * Job Summary The Senior Manager, Vendor Management, will report to the Director of Portfolio Planning and is responsible for leading the Vendor Management function. This position will focus on technology related vendors, gathering requirements to source new vendors, audit vendor records and reviews to ensure compliance with Sorenson's policies as well as applicable federal regulations and industry standards. Working with cross-functional teams to ensure vendor reviews are being conducted as needed and in a timely fashion and that contract terms and spending are being adhered to. This position will also own all vendor management related policies, procedures, and business processes and is responsible for continual process improvement and policy review in partnership with Legal and Finance teams. Essential Duties and Responsibilities Champion vendor management processes and frameworks to nurture and support vendor relationships, control costs, and maximize efficiency Provide a master list of all vendors and contact information for both vendor and Sorenson Ensure proper and clear segmentation of vendors Provide master list of all software purchased, including upcoming renewals, with tracking back to budget Assist in identification of savings during contract and software renewal negotiations including evaluation of contract terms as well as usage and license counts Develop and implement vendor performance metrics, delivery expectations as well as partnership opportunities for mutual benefit Coordinate and monitor cross-functional risk management, privacy, legal compliance, and commercial legal contract reviews Provide regular reporting on all vendor-related KPIs, to include (but not limited to) length of time it takes to process a business request, types of requests received, and the business unit the vendor will interact with Work with cross-functional teams to ensure policies, procedures, and business processes are documented and reviewed regularly Analyze spending against issued purchase orders and contracts to ensure contract terms are adhered to Establish strong collaborative relationships with internal and external stakeholders to develop, implement, and optimize vendor management processes, tools, and policies Lead research and discovery of new vendors as required and in collaboration with software intake process Ensure vendor alignment with strategic Company goals Manage signed contracts to track spending across issued POs and ensure contract terms are being met Other duties as assigned Supervisory Responsibility This position manages employees and is responsible for the performance management and hiring of the employees. Travel Requirements Travel Requirements: Less than 25% Education Minimum 4 Year / Bachelors Degree Administration, Information Technology, related field, or equivalent experience Preferred: Graduate Degree Master's degree in Business Administration, Information Technology, or related field. Experience 6 Years Technology vendor management, IT governance, or related roles 3 Years Working with suppliers and negotiating contracts Knowledge, Skills, and Abilities Experience working with technology vendors, specifically cloud, saas and infrastructure partners Proven success in establishing vendor management functions, processes, and metrics in a technology organization Strong understanding of vendor scorecards, performance metrics, and technology management practices Excellent communication skills and ability to work closely with different organizations, departments, stakeholders, and executive team members Excellent ability to understand business requirements and translate information into a business case for management approval Ability to think strategically and identify opportunities across vendor landscape Proven leadership skills in a matrixed environment Proficiency in Microsoft Office, including Excel and PowerPoint Excellent problem solving and analytical skills and ability to tell the story Understanding of F&O or FP&A and procurement, including analyzing spending against issued Pos Proficient in managing SLAs, KPIs and reporting to stakeholders Experience with contract language and contract management Knowledge of LogicGate or other Contract management software applications a plus Knowledge of reporting software such as Power BI Excellent planning and organizational skills Customer service skills Proficiency in using vendor management software a plus Company Summary Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct. Equal Employment Opportunity: Sorenson Communications is an Equal Opportunity, Affirmative Action Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.