Case Manager

JOB SUMMARY:

The primary responsibility of the Case Manager is to provide comprehensive case management services to families and/or individuals who are low-income or homeless. Duties of the Case Manager include: coordinating all aspects of social service delivery to clients; attaining entitlements, shelter and/or housing, employment, and support services; providing information and referral services; and providing outreach services as part of a multi-disciplinary team. The employee in this position is considered essential personnel and will be required to respond to emergencies as needed throughout the Department of Housing and Human Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides direct client services such as outreach, intake, social service assessment, information and referral, advocacy, case management, and follow-up.
• Advocates and assists clients in securing entitlements, shelter, housing, and other services and benefits.
• Develops and maintains relationships with other providers of services.
• Participates in identifying deficiencies in and advocates for the development of essential services for homeless and low-income clients.
• Develops and maintains current listings of shelter and affordable housing providers.
• Assists with client outreach activities, home visits, and client transportation as needed or assigned.
• Assists with the development and implementation of group and individual education sessions.
• Assists medical staff in the delivery of health care services as needed.
• Provides individual and group housing counseling services such as pre-purchase counseling, post-purchase counseling, renter counseling, default counseling, and/or reverse mortgage counseling.
  • Maintains all paper and electronic records as needed; performs data entry tasks as assigned; performs program reported as assigned.
  • Performs program operations as assigned including case management services under the following programs: Health Care for the Homeless, PATH, Service-Linked Housing, Health Care Clinic, and Transitional Shelter.
  • Provides assistance to the Soup Kitchen, Outreach Office, Transitional Shelter, Clinic and other program areas as required or assigned.
  • Assists in the general maintenance and cleaning of the agency especially the Shelter, Clinic, and Case Management Offices; assists with environmental accidents as needed or required.
  • Assists with other casework, client service, clerical, and maintenance duties as required or assigned.
  • Performsotherdutiesas assigned.

QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION AND/OR EXPERIENCE:

• High School Diploma or equivalent.

REQUIRED CERTIFICATES AND/OR LICENSES:

• Vehicle Operator's license with satisfactory driving record that meets insurability standards of the City's insurance carrier is required. The employee must maintain the license for the duration of their employment.

REQUIRED SKILLS (Communication/Language; Mathematical; Computer; etc.):

• Ability to work within a multidisciplinary team.
• Commitment to professional ethics and standards.
• Strong interpersonal communication skills and an ability to provide services to persons who are low-income and/or homeless.
• Good written and oral communication skills.
• Ability to safely drive cargo and passenger vans and vehicles with manual transmissions.
• Ability to use basic computer programs such as MS Word and Access.

OTHER DESIRABLES:

• Associate degree or equivalent in human services, social sciences or a related field.
• Ability to communicate using the Spanish Language.
• Ability to communicate using American Sign Language.
• Experience in human services including the provision of case management services.
  
  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to remain in a stationary position and/or to move about for long periods of time, and position self to reach items above or below their reach. The employee must occasionally ascend and descend levels and/or ladders. The employee is occasionally required to lift and/or move up to 20 lbs. Specific vision abilities required by this job include the ability to observe and inspect items directly in front or to either side of self, to assess items at a distance, to distinguish colors, depth perception, and ability to adjust focus. The employee is subject to the use of Universal Precautions as required by the Bloodborne Pathogens Exposure Control Plan, and to annual Tuberculosis (TB) Testing as required by the Tuberculosis Prevention Plan.

WORK ENVIRONMENT/CONDITION: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is exposed periodically to outside weather conditions and, but most work is performed in a typical office setting. The employee regularly encounters clients who are intoxicated, under the influence of unknown substances, may be affected by communicable diseases, and/or appear affected by serious mental health problems. Open-toed shoes and sandals are prohibited in the work setting; steel-toed work boots and other personal protective equipment may be required.