Assistant Manager, Floating

JOB SUMMARY:

The Assistant Manager, Branch Support & Float Team Leader is a high-impact leadership role responsible for providing Assistant Manager-level support across branch locations as needed while directly managing and developing the Bank's Float Universal Banker team.

This individual serves as an extension of Branch Leadership, stepping into branches to provide operational stability, sales leadership, coaching, and service excellence during coverage gaps, vacancies, or peak periods. In addition, this leader is accountable for the performance, development, scheduling governance, and overall effectiveness of the Float Pool. They will establish high standards for professionalism, adaptability, service consistency, and sales performance across all floating team members.

This role requires a highly adaptable, confident leader who can quickly assess branch dynamics, elevate team performance, and ensure alignment with Firstrust strategic initiatives and MAGIC customer relationship principles.

At our bank, we take pride in developing our employees and providing them with the tools and support they need to succeed. If you have a passion for helping others, a knack for numbers, and a drive to excel, we want you on our team!

JOB DUTIES AND RESPONSIBILITIES:

Branch Floating Leadership & Operational Support

• Provide Assistant Manager-level leadership coverage across branch locations, ensuring continuity of sales performance, service excellence, and operational stability.
• Supervise daily sales, operational, and administrative functions in alignment with corporate policies, audit standards, and regulatory requirements.
• Deliver real-time coaching to strengthen need-based conversations, cross-sell effectiveness, and overall team performance.
• Support Branch Managers in maintaining morale, accountability, and goal achievement during staffing gaps, vacancies, or peak periods.
• Serve as a stabilizing and professional leadership presence, quickly assessing branch dynamics and driving consistent execution.

Float Team Management & Development

• Directly manage and develop all Float Universal Banker team, establishing clear expectations for professionalism, adaptability, and production standards.

• Conduct regular coaching sessions, performance discussions, and formal performance evaluations.
• Ensure float team members are cross-trained as needed and equipped to operate effectively across diverse branch environments.
• Monitor float utilization, scheduling governance, and usage trends to ensure equitable deployment and alignment with established guidelines.
• Identify high-potential talent within the float pool and create development pathways to support internal growth.

Sales, Service & Compliance Leadership

• Champion Firstrust's MAGIC customer relationship principles and strategic initiatives across all supported branches.
• Actively promote bank products and services while ensuring accurate opportunity tracking and follow-through within SalesForce CRM.
• Uphold operational excellence by enforcing audit controls, authority limits, cash management standards, and security procedures.
• Proactively communicate policy updates and partner with internal departments to ensure seamless execution.
• Model behaviors consistent with Firstrust Mission and Values while continuously seeking ways to elevate overall team performance.

OTHER JOB DUTIES AND RESPONSIBILITIES:

• Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.
• Communicate and exchange information with all levels of management, clients, and outside vendors.
• Other duties as assigned by Community Banking.

PHYSICAL AND SENSORY REQUIREMENTS:

• Frequent travel between branch locations.
• Prolonged periods of sitting at a desk and working on a computer.
• While performing the essential functions of this position, Assistant Manager may be required to drive a motor vehicle to travel to training and job family meetings.
• The employee must move and position object/materials to set up branch events etc.
• Also, must have the ability to function in a financial institution/branch environment and utilize standard office equipment.
• The employee must be able to lift up to 20 lbs. of materials to be moved to branches and events.

POTENITAL ON-THE-JOB-RISKS:

• None identified.

EDUCATION, TRAINING AND EXPERIENCE:

• High School diploma required, college degree preferred or equivalent experience.
• Two to three years management experience highly preferred. Banking experience preferred.
• Must have a thorough knowledge of Bank audit policies, branch operations and procedures.
• Proficient in using banking software and technology.
• Extensive PC Literacy.
• Experience with Sales Force or similar Customer Relationship Management system preferred.
• Ability to navigate multiple software applications.
• NMLS required.
• Notary a plus.
• Must be a team player and leader who can drive a branch team to exceed goals in sales and service with a positive attitude.
• Knowledgeable of Bank products such as Mortgages, Auto Loans, Home Equity
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Excellent judgment, decision, and problem-solving skills.
• Ability to maintain confidentiality, use tact and diplomacy.
  
  
  
  • Detail-oriented with excellent organizational and multitasking abilities.
  
  
  
  
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Highly motivated attitude with a commitment to personal and professional growth, with a desire to learn and develop new skills.
• Professional demeanor and appearance, reflecting our bank's commitment to excellence.

WORK SCHEDULE:

• Must be able to work limited weekend hours, depending on branch and Bank needs.
• Specific schedule to be determined by Community Banking.