New

Sales System Analyst

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, Connecticut, Norwalk
101 Merritt 7 (Show on map)
Mar 13, 2026
About Us HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Sales System Analyst is responsible for accuracy and compliance of brand and independent sales systems and databases. The position will generate, process, audit and deliver core and ad hoc reporting for properties, regions and corporate as required via HEI Sales SOP's. Supports properties in weekly system audit process and compliance. Essential Duties and Responsibilities Manages and audits the use of HEI Sales systems, ensuring accuracy in accordance with HEI Sales systems related SOP's. Manages and administrates sales system databases to ensure data integrity for accurate reporting, including maintenance of security of confidential materials stored in the database. Conducts initial and follow up training and helps develop training tools and job aids, including but not limited to Delphi, CI/TY, Envision, VAW, Meeting diagram programs. Leverages brand training and SOP's where applicable. Creates ad hoc database queries and custom reports (with approval), including reports to support system audit, sales prospecting, TD data analysis, revenue management and incentive calculations. Prepares, delivers, audits and analyzes all mandated daily, weekly, monthly, quarterly and annual hotel reports in a timely manner. Conducts weekly sales system audit in partnership with Hotel DOS to ensure integrity of sales systems and data. Serves as the primary helpdesk contact for database and sales systems issues, performs various trouble shooting duties via helpdesk ticketing system. Supports new hotel transitions on an ad hoc basis to deliver HEI processes and standards and database compliance to new hotels including historical data capture. Analyzes data and reports and provides feedback and strategic recommendations to the regional and corporate team to support revenue growth. Ensures the Hotel DOS has access to and a good working knowledge of HEI core reporting via the reporting center, to maintain a self-service reporting function for properties. Formulates, delivers and supports sales systems standards and procedures (in conjunction with brand standards). Performs any other assignments as directed by senior leadership. Qualifications and Skills Education and Experience Must possess advanced computer skills experience. A minimum 2 years' of sales system experience (Delphi, Envision, CI/TY) including analytics. Must possess demonstrate experience communicating with both Sales and IT professionals to support sales systems success. Knowledge, Skills and Abilities Ability to partner with vendors and brand partners during new product installation as well as trouble shoot any issues. Good working knowledge of HEI SOP's and Sales Systems. Ability to create, maintain and audit database tools to ensure compliance and data integrity. Ability to project manage and multi task duties as assigned and set up assigned users in sales systems. Must demonstrate proficiency in Microsoft, Word, Excel, SSRS, Crystal report writer, and industry sales and catering software (e.g. Delphi, CI/TY, Opera). Working conditions Ability to travel up to 25% of the time is required. Compensation Salary Range: $60,000.00 - $65,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.