Operations Supervisor

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Operations Supervisoris responsible forsupervisory, fiscal, and administrative workflow functions,applicable to reimbursement support programs. This position will give direction, resolveproblemsand beaccountable for setting deadlines to ensuretimelycompletion of work and performance guarantees. Thispositionis responsible foraddressing escalated reimbursement questions from patients, insurancecompanies, providers, and clients specific to pharmaceutical products. Interacts with both internal andexternal business partners to achieveoptimalcoverage and reimbursement for pharmaceutical products.

Location: This is a hybrid role out of our Cary, NC location. Candidates can be expected to be in office two times a week.

Key Responsibilities

• Provides daily operations support to frontline staff to effectively respond to escalated

• issues and complex cases referredto byHealthcare Providers and Patients.

• Monitors workload and assigns daily work to frontline staff to ensure productivity

• levels are achieved.

• Monitors telephone calls and reviews case documentation to ensure quality and

• accuracy of frontline staff output.

• Evaluates current policies and procedures and develops improved standardized

• processes related to Reimbursement servicestomaximize productivity and

• qualityexcellence thus achieving departmentobjectives.

• Coach Manage and Lead direct reports to ensuredevelopmentof each employee.

• Interacts with various departments, as needed, to support ongoing Reimbursement

• activities and quality improvement efforts.

• Administers company and local business unit policies in a consistent and fair manner.

Minimum Requirement

Typically requires 3+ years of subject matter experience including exhibiting leadership capabilities.

Education

Bachelor'sDegree

Critical Skills

• 3+ years of reimbursement healthcare andsupervisory/management related experience and 2-3 years of call center experience preferred.

• Strong organizational and time management skills.

• Must be able to analyze specific data and prepare written reports for management and clientcommunications.

• Strong problem solving and decision-making skills.

• Ability to effectively handle multiple priorities within a changing environment.

• Experience in the healthcare industry including, but not limited to, Medicare and/or Medicaidprogram administration, insurance verification,physician'soffice,pharmacyand/orpharmaceutical manufacturers.

Physical Requirements

Professional office environment

This position requires the availability between 8:00am - 8:00pm Eastern Time

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

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