New

Customer Service Representative - EdAssist

TEKsystems
$18.75 / hr
life insurance, sick time, tuition assistance, tuition reimbursement, 401(k), retirement plan, remote work
United States, Colorado, Westminster
Mar 12, 2026
Job Posting: Customer Service Representative - Tuition Assistance Support (Hybrid \| ContracttoHire) Location: Westminster / Broomfield, CO (Onsite for 5 weeks, then Hybrid/Work from home eligibility) Schedule: Monday-Friday, between 6:00 AM - 6:00 PM Pay: $18.75/hr Type: ContracttoHire Start Date: April 6, 2026 Overview We are hiring 17 Customer Service Representatives to support a large, nationally recognized organization's Education Assistance Program. This team helps employees of major companies manage their tuition reimbursement, skills development, and continuing education benefits. If you enjoy solving problems, working in multiple systems, and providing clear, policybased guidance, this is an excellent opportunity to build longterm experience in a growing and specialized industry. This role is ideal for candidates with a strong customerservice foundation who are reliable, detailoriented, and comfortable handling sensitive conversations. What You'll Do Customer Service Representatives on this team act as a policydriven help desk for individuals using their employer's tuition assistance benefits. Common call types include: * Account & System Support* * Helping users log into the tuition portal * Assisting with account navigation * Walking customers through documentation uploads or missing requirements * PolicyBased Guidance* * Explaining eligibility rules for tuition benefits * Supporting "new to benefit" callers * Helping customers understand timelines, reimbursement steps, and program policies * Document Review & Administrative Support* * Reviewing uploaded documents for completeness * Conducting highaccuracy audit steps * Identifying missing or incorrect materials * Using 1-3 systems simultaneously (CRM, communication platforms, internal portals) This is a structured, blackandwhite environment where representatives must apply policy consistently while remaining empathetic and calm. What Makes a Strong Fit MustHaves * 1-2+ years of customer service or administrative experience * Experience using multiple systems simultaneously (CRM, Outlook, portals, etc.) * Strong attention to detail * Ability to troubleshoot independently * Professional communication and emotional intelligence * Experience handling escalated or frustrated customers * Comfortable working onsite for the entire 5week training period Candidates from banking, healthcare admin, front desk, retail leadership, or call centers often excel. NicetoHaves * Experience in college admissions, higher education, or tuition programs * Personal experience with college, certifications, or financial aid * Experience dealing with sensitive, complex customer situations Work Environment & Culture * Onsite in Broomfield, CO for the first 3 weeks of training + 2 weeks of nesting * After ~90 days, candidates may become eligible for hybrid / WFH, based on performance * Department size: ~43 employees * Great culture for people who enjoy problemsolving, structured work, and consistency * Highperforming employees are often retained longterm * Fastpaced environment with 13-15 minute call averages after nesting * Quality, accuracy, and policy compliance are the most important metrics Disqualifiers Candidates are not a fit if they: * Cannot work onsite for the full 5week training period * Struggle using multiple systems at once * Have a history of attendance issues or frequent job hopping * Are not coachable or open to feedback * Cannot handle escalated conversations * Have rigid "black and white" thinking without empathy * Overemphasize remote work or schedule accommodations early * Provide resumes with typos or unprofessional communication What Top Performers Do * Document thoroughly and consistently * Maintain the same level of professionalism on every call * Use downtime to relearn policies or revisit escalated calls * Adjust quickly to policy nuances across different clients * Stay calm during difficult conversations * Demonstrate strong attendance and schedule adherence * Show initiative and genuine care for accuracy Training Details * Training: April 6 - April 24 (Onsite \| Mon-Fri 8:00 AM - 4:30 PM) * Nesting: April 25 - May 1 (Onsite \| 8:00 AM - 4:30 PM) * Production Scheduling: Begins after nesting * After 90 days, hybrid/WFH depends on meeting all expectations Interview Process This client uses a group interview format: * March 17 & March 19 (Sessions at 10 AM and 1 PM) * Looking for technology navigation, customer service journey, problemsolving, and deescalation skills * Candidates must bring their own experiences-no mimicking others in the session Feedback calls occur the same day at 2 PM. Job Type & LocationThis is a Contract to Hire position based out of Westminster, CO. Pay and BenefitsThe pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Westminster,CO. Application DeadlineThis position is anticipated to close on Mar 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.