New

DMe Customer Success Manager

TEKsystems
$112.68 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Mar 12, 2026
We are seeking a* Customer Success Manager* to support customers in the Media and Entertainment space. This role focuses on building strong customer relationships, driving adoption of key solutions, and ensuring customers achieve measurable value from their investment. You will collaborate closely with internal teams across Sales, Marketing, Consulting, and Product to identify new growth opportunities, strengthen value propositions, and support longterm customer success. This role is ideal for someone who thrives in dynamic environments, brings curiosity and creativity to problemsolving, and is committed to guiding customers toward meaningful outcomes. What You'll Do * Own the overall success of assigned customers, including renewal readiness, product usage, customer health, and satisfaction * Serve as the primary point of contact across the postsales lifecycle * Develop measurable success plans with clear outcomes and maintain ongoing communication with customer stakeholders * Partner with members of the account team to support customer strategy and long-term roadmaps * Deliver an exceptional customer experience through proactive communication and effective engagement planning * Share innovative ideas and best practices to help customers advance their creative and operational workflows * Identify customer risk areas and collaborate with internal teams to create mitigation and improvement strategies * Represent customer needs internally by sharing insights, strategic use cases, and enhancement requests * Lead initiatives that continuously improve the customer success function and overall customer enablement Qualifications Required: * Bachelor's degree and/or equivalent relevant professional experience * 10+ years of experience in technology success or services (Customer Success, Consulting, Business Development, client-side roles, etc.) * Strong passion for driving customer success and delivering measurable outcomes * Proven success managing a portfolio of large, complex, strategic enterprise accounts * Excellent interpersonal, presentation, verbal, and written communication skills * Ability to prioritize, multitask, and operate effectively under pressure * Strong communication and relationshipbuilding capabilities, with the ability to navigate conflict and foster collaborative partnerships * Familiarity with software in the digital marketing and/or digital media space * Expertise in program management within large organizations; ability to drive alignment and inspire change * Demonstrated skill in account planning and developing customer success plans * Confidence and effectiveness in leading executive-level conversations, presentations, meetings, and workshops * Willingness to travel approximately 20% Job Type & LocationThis is a Contract position based out of New York, NY. Pay and BenefitsThe pay range for this position is $112.68 - $112.68/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in New York,NY. Application DeadlineThis position is anticipated to close on Mar 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.