DEPARTMENT COORDINATOR, UNIVERSITY STORES

Be You.

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Department Coordinator, you'll be a vital part of a collaborative, fastpaced retail team supporting both the Duke Team Store and the University Store. Your work will directly enhance the customer experience and contribute to the operational excellence of Duke's campus retail environment.

Be Bold.

Take ownership of store operations, inventory flow, customer service, and event support in a dynamic, highvolume retail setting.

What You'll Do:

• Coordinate daytoday operations of the Duke Team Store and University Store, ensuring sales floors are properly arranged and merchandised according to store standards.
• Monitor inventory movement and recommend adjustments to maximize sales and product visibility.
• Support the Clothing/Gift Concessions Program for athletic events, assisting with preparation, staffing, and coverage needs.
• Receive and verify incoming merchandise transfers; ensure accuracy of packing slips, UPC linking in NetSuite, and product pricing.
• Conduct monthly cycle counts and maintain accurate inventory levels; communicate and resolve any issues with store management.
• Perform clerical functions to support accurate departmental recordkeeping, including processing forms, documents, and inventory data.
• Participate in scheduled inventories; record markdowns and appropriately manage damaged or discounted merchandise.
• Provide exceptional customer service-assist shoppers, answer inquiries, resolve concerns, and uphold lossprevention standards.
• Operate pointofsale terminals and process cash and noncash transactions as needed.
• Enter new inventory items into NetSuite and ensure margins are recorded correctly.
• Provide guidance and direction to lowerlevel and student employees; escalate unresolved issues to supervisors.
• Perform other related duties as assigned.

Required Qualifications

Education/Training:

• High school diploma required; some college preferred.
• OR an equivalent combination of relevant education and/or experience.

Experience:

• One to three years of retail apparel sales and operational experience in a highend, highvolume retail environment.
• Proven successful retail track record required.
• Retail supervisory experience preferred.

Skills:

• Excellent communication and customer service skills.
• Strong ability to prioritize and manage multiple tasks with accuracy and attention to detail.
• Ability to work independently and as part of a diverse, highly collaborative team.
• Quick learner with strong problemsolving abilities.
• Comfort learning and adapting to new technologies.

Choose Duke.

Joining Duke means becoming part of a community built on excellence, collaboration, and service. In this role, you'll be supported by leadership committed to your growth and empowered to make a meaningful impact on Duke's retail operations.

Ready to Make a Difference?

Apply today at https://www.hr.duke.edu/ and search for Requisition #403044108.
For questions, contact Darcy Ewalt, General Manager, Retail Operations at darcy.ewalt@duke.edu.