Associate Medical Receptionist Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Medical Receptionist/Care Coordinator is responsible to the Center Administrator and provides a combination of front office and referral coordinator functions. This role is primarily responsible for appointment scheduling, patient registration, cashiering, answering incoming calls and other related clerical functions. As a secondary function, this role may also be called upon to assist with medical management data entry and referral functions.

Schedule: Monday to Friday, 8 AM- 5 PM with Rot

Location: Onsite - 3010 W Azeele St, Tampa, FL 33609

Primary Responsibilities:

Receptionist Duties:

• Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel
• Receives incoming telephone calls in a prompt and courteous manner and performs clerical duties as directed
• Assists with the inventory and maintenance of business office supplies and the completion of business office reports
• Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to Company procedures
• Conducts all front office functions as requested

Care Coordinator Duties:

• Responsible for total coordination and processing of all patient referrals for specialty services
• Follows protocols for proper authorization and processing of all referrals
• Communicate with the patient on a timely basis for all scheduling requirements
• Coordinates pre-admission testing requirements with clinic personnel and patient. Complete all administrative functions associated with referral activities in a timely manner
• Enters all referrals, hospital, outpatient, DME and other patient specialty health service authorizations into the computer system according to Company policy and procedure
• Receives consultant reports, maintains documentation, and routes to the appropriate physician promptly
• Responsible for monitoring all referral reports not received and timely follow-up in accordance with Company policy and procedure

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of medical office experience with referral processing for HMO plans
• 1+ years of experience with demonstrated clerical skills (typing, filing, telephone courtesy)

Preferred Qualifications:

• Medical office experience
• Knowledge of medical coding
• Knowledge of business office operations and basic bookkeeping principles
• Possess high job accuracy, efficiency, and dependability
• Knowledge of medical equipment and maintenance
• Knowledge of HIPAA regulations
• Bilingual English/Spanish

Soft Skills:

• Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
• Ability to multi-task in a high paced environment with good organizational skills
• Ability to follow written and oral instructions and to work with general guidance
• Results and goal-oriented with a philosophy for quality improvement

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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