Manager of Language Services

Job Title: Manager

Location: SBC Corporation

Department Name: Patient Engagement

Req #: 0000240523

Status: Salaried

Shift: Day

Pay Range: $91,472.00 - $129,204.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Manager of Language Services will serve the RWJBH Patient Experience leadership team in maintaining a robust language services program, including the design and deployment of a Language Access Plan (in accordance with RWJBH s Health Equity accreditation). This health care professional will support the program aim of maintaining optimal patient and family centered communication between RWJBH staff and patients and families with varying language needs (including Deaf/Hard of Hearing and Blind/Low Vision populations). This pivotal role serves in a support capacity to system and facility leaders in ensuring RWJBH meets regulatory mandates regarding patient rights for communication (i.e., Title VI of the Civil Rights Act and ADA). This includes, but not limited to, overseeing all interpretation and translation needs for LEP patients, monitoring quality of services (including compliance of utilization), and facilitating educational workshops. Providing skills, knowledge, and tools as well as updating and maintaining relevant policies and procedures will be critical to aid all staff in effective communication with patients, families, and staff with language service needs. Additionally, this individual will drive performance improvement, cost effectiveness, and operational excellence. Reporting to the VP of Patient Experience, this leader will actively collaborate with all levels of leadership, ensuring alignment with organizational goals related to language service performance, and ensure equitable access and outcomes for all patients and their companions.

Qualifications:

Required:

• Current Bachelors degree in a relevant field (Communications, Business, Health Administration) or equivalent years of experience in leading language services
• 5+ years of experience in healthcare-focused roles
• Proficiency in analyzing performance metrics and applying data-driven insights
• Strong project management and organizational skills

Preferred:

• Masters degree in related field preferred
• Bi/Multi-lingual preferred
• Experience in developing curriculum preferred

Essential Job Functions:

Communication

• Explains the reasoning and data behind organizational shifts or policy changes,
• Invites Feedback: Actively solicits input before finalizing decisions that impact the teams daily workflow,

Planning & Organization

• Creates, defines, and socializes the language service program and organizational Language Access Plan (LAP), working closely with RWJBH Communication Team, Legal, Quality, Risk ,Health Equity, Compliance and other key Leaders across RWJBH
• Leverages program management skillset to ensure timely program execution
• Oversees any research projects associated with Language Services in conjunction with key parties such as local universities

Decision-Making Under Uncertainty

• Acts Decisively: Makes timely calls even when data is incomplete to prevent team stagnation,
• Uses Frameworks: Employs risk-benefit analysis or 'pros/cons' models to standardize program ambiguity,
• Owns Outcomes: Publicly takes responsibility for the results of a decision, whether successful or a learning opportunity,

Conflict Resolution & Mediation

• Addresses Friction Early: Intervenes in interpersonal or inter-departmental tensions before they escalate,
• Facilitates Solutions: Coach disagreeing parties to identify the best solution for the patient, companions and the health system

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer