Program Assistant

High school diploma or equivalent

• Ability to work independently and in a responsible manner to perform these duties, as well as work as part of the Classics Team and the Franklin Study Away Team
• Strong organizational and people skills; proven skills in written communications.
• Previous experience in the management of complex projects, including skills to identify, prioritize, and accomplish specific tasks needed to accomplish routine work.
• Flexibility to adapt to changes in work priorities and job standards; excellent computer and technology skills, including proficiency in Microsoft Works, Excel, PowerPoint, Adobe CS6, eLC, DegreeWorks, Dreamweaver, Qualtrics, SARA; experience in the use of the Banner Student System, Athena, Argos, and NOLIJ;
• Ability/willingness to learn other technology applications and office processes.

• Assist with recruitment by handling general FAQ inquiries for the Classics Department study abroad programs.
• Work with study abroad program directors to schedule interviews, manage & track applicant status in the Study Away Portal.
• Assist Department Head in study abroad program planning with the Franklin College Study Away team.
• Clear advising holds, process course overrides.
• Work with the Franklin Study Away Team to assist study abroad program directors with budgetary needs or questions.
• Assist study abroad directors with program planning
• Prepare program guidebooks.

• Assist with recruitment by handling general FAQ inquiries for Classics Summer Institute programs.
• Support the Summer Institute program with all administrative needs, including arranging travel for Guest speakers, coordinating any event planning (ordering event food, room reservations, and any setup/cleanup).
• Work with the Franklin Business Services Team on any reimbursements needed for the program.
• Clear advising holds, process course overrides.
• Provide maintenance of the Summer Institute pages on the department website.

• Greet and direct foot traffic.
• Answer main phone line and provide callers with appropriate resources or route them to the appropriate personnel.
• Handle mail distribution for all Park Hall.
• Serve as back up to Administrative Associate to distribute emails on departmental listservs, as requested by faculty, graduate students, and staff.
• Checkout laptops for graduate students and instructors, as needed; This includes the maintenance of a check-out/check-in log.
• Handle digital signage displays (coordinating design and printing with Bulldog printing);and bulletin boards for Park Hall, and keep displays current.
• Collaborating with faculty on items they wish to have displayed; Monitoring Classics Department bulletin boards.
• Assist in building maintenance: Park Hall security card key surveillance; intake reports of building and classroom maintenance issues, and acting as the liaison between Park Hall maintenance workers, the building supervisor, and Department of Classics administration.; Serve as backup to the Administrative Associate for submitting and tracking work orders via FMD's website.
• Maintain organization of the supply stock and supply room: Includes day-to-day maintenance of copy machines, copy rooms, and reception area, submitting requests for repairs when needed to the appropriate company contacts, and ordering the necessary supplies (paper, toner, staples, etc.).
• Event Planning: Handling requests for room reservations by learning and utilizing 25Live.; Organizing and assisting with the annual department holiday party and annual Classics Graduation Ceremony.
• Prepare the annual inventory for Asset Management and coordinate LifeCycle requests with Franklin Office of Information Technology (FOIT).
• Supervise Work Study Student Assistant(s)
• Other duties as assigned by Department Head.