Sales Operations, Lead Management

This is an individual contributor role within the North America Sales Operations organization, reporting to the Sr. Manager, NA Sales Operations. The role supports the execution and effectiveness of Sales Plays and Leads across segments, partnering cross-functionally to ensure plays and leads are operationalized to drive consistent execution, visibility, and impact.

The position focuses on maximizing the effectiveness of Sales Plays and incoming leads by ensuring they are clearly tracked, measured, and embedded into seller workflows and manager reviews. This includes building and maintaining the operational mechanisms -- processes, dashboards, and cadence inputs --that enable teams to understand performance, identify gaps, and improve execution. The ideal candidate brings strong sales operations experience and an execution-oriented mindset.

Key Responsibilities

• Lead account selection and prioritization within each Sales Play, using propensity and targeting data to focus efforts on the most impactful accounts
• Track and measure the performance of Sales Plays and incoming leads, maintaining dashboards and reports that provide clear insights to sellers, managers, and leadership
• Ensure consistent execution by embedding plays and lead data into seller workflows, manager cadences, and other business forums
• Partner with Sales Enablement to align operational processes with training, reinforcement, and seller communications
• Partner with Marketing and other cross-functional teams to manage the lead process, ensuring leads are properly routed, sales is actively engaging them, and progress through the pipeline is tracked accurately.
• Identify gaps or inefficiencies in execution and recommend operational improvements through processes, dashboards, or reporting enhancements
• Provide timely insights to stakeholders on lead performance, play effectiveness, and coverage trends

Basic Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, or related business operations roles
• Experience supporting lead management, sales plays, or operational execution of go-to-market initiatives
• Bachelor's degree in Business, Finance, Operations, Analytics, or a related field required

• Proven experience with datadriven decisionmaking and comfort working with metrics, KPIs, and reporting tools.
• Proficiency with tools such as Excel, Power BI, Salesforce, or rolespecific platforms.
• Deep understanding of best practices within the role's domain (operations, product management, recruiting, etc.).
• Demonstrated ability to influence crossfunctional partners and senior stakeholders.
• Experience managing or mentoring team members (formally or informally).
• Strong project management capabilities, including leading initiatives from conception through execution.
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Ability to build trusted relationships and collaborate effectively across teams.
• Strong problemsolving ability and a track record of navigating ambiguity with confidence.
• High level of ownership, accountability, and followthrough.
• Demonstrated adaptability and comfort shifting priorities quickly.