PFA Analyst

A PFA Analyst assists approximately 30 people a week who need to file a Protection from Abuse petition against their partner or family member.

*Position covered by a collective bargaining agreement.

• Promotes an inclusive and equitable culture where all people, including those from diverse racial/ethnic, gender identity, age ability/disability, religion and socioeconomic backgrounds feel they belong and can thrive.
• Assists petitioners by typing information from handwritten or typed forms and creating petitions, temporary court orders, and notices of hearings.
• Temporary orders and notices of hearings are processed electronically to the State Central Repository after the order is signed. There are sheriff service forms as well as other court orders that will also be entered into the system. All of these documents are required to be entered into the Protection from Abuse Data system, the Prothonotary's filing system, and scanned to be viewed in the Prothonotary viewing system.
• The PFA Analyst must also process all final, continued, stricken, amended, vacated, and withdrawn orders returned to the Prothonotary by the weekly signing Judge. These processes consist of scanning and verifying all of these orders to reflect correctly in the Prothonotary viewing system. These documents are to be done the same day they are received in the Prothonotary's office; they are time-sensitive documents.
• The PFA Analyst will learn how to verify civil filings in accordance with the office's procedures and the PA Rules of Civil Court. All images will be verified accurately and quickly. It is the responsibility of the verifier to find any mistakes made by the counter clerks as well as the scanning clerks. There are around 500-1,000 documents per day. Information entered goes into the Prothonotary viewing system.
• The PFA Analyst will process all orders through the Rule 236 queue, which includes mailing orders or sending electronically.
• The PFA Analyst must be familiar with or have the ability to learn computer imaging systems, use laser printers and copiers, and answer telephone questions.
• The PFA Analyst must have the ability to communicate with attorneys, the public, and all court personnel. The PFA Analyst must be confidential, work well with co-workers, and work as a team. They will also work with employees from other departments including the Court, Court Administration, and the Sheriffs.
• The PFA Analyst must possess a professional demeanor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated commitment to valuing diversity and contributing to an equitable and inclusive working environment.
• Excellent verbal and written communication skills.
• Exceptional presentation and organizational skills.
• Computer literate.
• Ability to work effectively under pressure.
• Well organized; attention to detail.
• Promote a professional atmosphere.
• Must be a team player and contribute to a positive office environment.
• High school diploma or equivalent.
• Previous office experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain in a stationary position during shift; move throughout building; and communicate.

The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

MONTGOMERY COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Montgomery County complies with the Civil Rights Act of 1964 prohibiting discrimination in employment practice because of race, color, religion, sex or national origin; P.L. 90-202 prohibiting discrimination because of age; and the Americans With Disabilities Act of 1992, prohibiting discrimination against the handicapped in employment or the provision of services.