Manager IT Business Systems

This position will join 238 staff across five divisions and lead the development, implementation, and management of technology tools to manage and streamline the daily work, make strategic decisions, measure results, and tell the department's story. This position will manage all CPED IT projects, systems, hardware requirements, and staff in the department and be the CPED's IT liaison with City IT.

Work Location

This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.

• System Analysis and Design: Work independently with users to gather requirements and produce or direct production of business prototypes and process flows on complex projects, apply analytical skill to define, resolve and direct resolution of complex systems problems and prepare plans and/or specifications for implementation.
• Project Management: Understand the business, systems, people and partners of the department to lead the department's work around technology tools and systems. Conduct initial and periodic meetings with users and systems personnel on moderate and complex projects. Develop and implement information management and technology solutions, derived from an assessment of business practices, culture, products, customers and objectives that meet the needs of operating units. Apply analytical skill to define, resolve and direct resolution of systems problems and prepare plans and/or specifications for implementation.
• System Implementation: Develop, coordinate or purchase, install computer software to address the information processing needs of the CPED and its customers. Direct or apply testing methodologies to plan and execute unit and integration tests, assist user in planning and executing acceptance tests on most complex system projects. Document systems and assist in training of users. Manage the product roadmap of the Salesforce and other systems, build and maintain timelines and project plans to execute on priorities. Manage and provide guidance on other department applications including Enterprise Land Management System (ELMS), GIS, Envision, ProjectDocs, and Crywolf.
• Supervision: Participate in hiring, promoting, transferring, disciplining and terminating employees. Monitor workloads, schedule work assignments, maintain employee calendars, provide training, coordinate development needs and evaluate employee performance.
• Technology: Maintain current technical level by evaluating new software technology, attending seminars, reading trades' articles and continuing industry related training. Deliver IT solutions integrated into the Enterprise infrastructure and combine appropriate enabling technology, existing IT applications/infrastructure and commercial off-the-shelf products into proposed IT solutions. Assess and support all hardware needs in the department.
• Communications: Interact with internal and external users regarding needs, requests, inquiries and technological problems and develops relationships with vendors. Develop and lead change management plans, including developing communication strategies, assessing impact on stake holders, providing training support and ensuring smooth transition during implementation. Champion a strong continuous improvement culture to ensure deployment of scalable, simplified and standardized processes.
• Administration: Collaborate cross-functionally and lead through influence to drive business decisions and advance long-term strategic efforts to achieve project goals and advance projects through the Enterprise. Lead CPED IT Governance team. Provide timely project status updates to the CPED and IT management teams.

Minimum Education
Bachelor's degree in computer science, Information Technology, Management, Software Engineering, Project Management, Business, or Process Engineering, or equivalent.

Minimum Experience
At least 5 years of progressive experience, including a background in supervising or leading/providing work direction to staff.

Resume

A resume are required. You must attach an updated resume to your application or your application will be considered incomplete.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation

This position is not represented by a collective bargaining agreement . Please see Civil Service Rules.

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire one month after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

• Thorough knowledge of the principles, practices and procedures of data processing, including system design, programming, computer functions and capabilities.
• Strong management skills and project/program management skills
• Strong ability to scope complex projects, create a budget and interpret financial reports to manage project costs and schedules.
• Demonstrated effective leadership skills. Strong team player with demonstrated interpersonal and customer service skills.
• Ability to translate business requirements into software applications.
• Ability to translate technical information and explain it to non-technical people.
• Excellent verbal and written communication skills, organization, presentation and facilitation skills.
• Self-starter and ability to understand the "why" and leverage that understanding to drive solutions and mitigation plans.
• Ability to use persuasion and sound judgement to create consensus among stakeholders.
• Strong knowledge of IT and government business functions and customer relationship management.
• Strong knowledge of business process re-engineering/design.
• Strong knowledge of the roles and business inter-relationships of each CPED division and the IT tool sets available for business solutions development and cost-effective business operations.
• Good perspective of client's business and operation needs and an understanding of department business functions, including an effective level of business literacy about each assigned business unit's financial position, its strategic plans, and its culture.
• Capability to work with people at multiple levels within an organization.
• Considerable knowledge of modern supervisory techniques and ability to delegate tasks and assignments.
• Ability to work with people of diverse backgrounds, cultures, and perspectives.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.