ADMINISTRATIVE SERVICES ASSISTANT 2* - 02242026- 75477

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, REHABILITATION SERVICES DIVISION, SHELBY COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/Admin_Services_Assist2VR_Shelby_3926.pdf

This is a hybrid position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to one year of full-time professional staff administrative and/or analytic experience.

Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, para-professional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis.

OR

One year of professional administrative services experience with the State of Tennessee.

Necessary Special Qualifications: Positions within the Department of Human Services may be required to:
1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
2. Agree to release all records involving their criminal history to the appointing authority;
3. Supply a fingerprint sample prescribed by the TBI based criminal history records check;
4. Submit to a review of their status on the Department of Health's vulnerable persons registry.

Positions within the Disability Determinations Section of the Division of Rehabilitation Services within the Department of Human Services will be required to complete a federal background check in accordance with the Homeland Security Presidential Directive 12 (HSPD-12) for issuance of an HSPD-12 compliant Personal Identity Verification (PIV) credential card.

Overview

Responsibilities

1. Performs a variety of general staff administrative duties to support program operations.

2. Prepares, reviews, and maintains records and reports to ensure accuracy, completeness, and adherence to standards.

3. Serves as liaison between the agency and the general public, persons in other state departments and divisions, officials, and entities outside the organization in order to explain matters of procedure and regulation.

4. Interprets and enforces existing policies and methods. Analyzes pertinent policies and procedures to make recommendations for improvements.

5. Prepares and reviews operating budgets to determine agency needs. Conducts grant administration and monitoring to ensure compliance with grant requirements.

6. Conducts research in one or more of the following areas to obtain relevant information: fiscal, economic, non-technical legal, legislative, and publications.

7. Performs human resources administration in one or more of the following areas: employee relations, EEO, recruitment, employee development, and training.

8. May make work assignments to staff in order to achieve agency objectives. May train less experienced staff.

Competencies (KSA's)

Competencies:

1. Customer Focus
2. Nimble Learning
3. Business Insight
4. Communicates Effectively
5. Action Oriented

Knowledge:

1. Administrative and Management
2. Economics and Accounting
3. Customer and Personal Service
4. Clerical
5. Personnel and Human Resources

Skills:

1. Active Learning and Listening
2. Coordination
3. Critical Thinking
4. Judgment and Decision Making
5. Time Management

Abilities:

1. Written Comprehension
2. Deductive Reasoning
3. Inductive Reasoning
4. Problem Sensitivity
5. Information Ordering

Tools & Equipment

1. Personal Computer
2. Telephone
3. Copy Machine
4. Scanner
5. Calculator