Outpatient Pharmacy Clerk - FT - Days - ECH Outpatient Pharmacy @ MV

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

Scheduled Bi-Weekly Hours

Work Shift

Job Description

The Outpatient Pharmacy Clerk plays a key role in supporting the daily operations of the outpatient pharmacy by assisting with prescription processing, customer service, and administrative functions under the supervision of a licensed pharmacist. This position ensures that patients receive timely, accurate, and compassionate service while maintaining compliance with all applicable regulations and institutional policies.

Job Description

The Outpatient Pharmacy Clerk plays a key role in supporting the daily operations of the outpatient pharmacy by assisting with prescription processing, customer service, and administrative functions under the supervision of a licensed pharmacist. This position ensures that patients receive timely, accurate, and compassionate service while maintaining compliance with all applicable regulations and institutional policies. The Pharmacy Clerk will be the first point of contact for patients-welcoming them to the pharmacy, assisting with prescription pickups, and ensuring a smooth and positive experience. This role will be working in a fast-paced environment, must demonstrate strong attention to detail, and be motivated by helping others.

Key Responsibilities

• Greet and assist patients at the pharmacy counter and by phone.
• Receive, verify, and route new and refill prescriptions for processing.
• Accurately enter patient, prescriber, and insurance information into the pharmacy system.
• Process/type prescriptions.
• Operate the point-of-sale (POS) system to process payments, insurance claims, and refunds while maintaining HIPAA confidentiality.
• Assist pharmacists and technicians in maintaining efficient workflow and ensuring timely service.
• Restock inventory, check expiration dates, and maintain organized and clean/dust pharmacy shelves and storage areas.
• Perform clerical duties such as filing, recordkeeping, and managing prescription logs.
• Support compliance with institutional, state, and federal regulations for controlled substances and patient confidentiality.
• Participate in quality improvement and patient satisfaction initiatives as directed by pharmacy leadership.

Qualifications

• High School Diploma or GED required.
• College coursework in healthcare, life sciences, or pharmacy preferred.
• Prior retail or outpatient pharmacy experience preferred.
• 1 - 2 years of customer service or cashier experience required.
• Excellent communication, interpersonal, and customer service skills.
• Basic understanding of pharmacy operations, medications, and medical terminology.
• Clerical and mathematical accuracy for cash handling and prescription processing.
• Strong organizational skills and attention to detail.
• Must comply with institutional and state requirements for non-licensed pharmacy support personnel.
• Requires flexibility to work evenings, weekends, and holidays as needed.
• Commitment to providing a distinctive and delightful customer experience that reflects the values of the institution.

Salary Range:

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.