Key Account Liaison

The Key Account Liaisonis responsible forproviding dedicated billing support to premier accounts, ensuringaccurateandtimelyinvoicing, resolving billing discrepancies, and delivering an exceptional customer experience. This role requires a detail-oriented professional with strong analytical, problem-solving, and communication skills to manage complex billing requirements andmaintainstrong relationships withStrategic Account Mangers andclients.

You Will Bring to the Table:

Billing & Invoicing:

• Oversee billing processes for premier accounts, ensuring invoices areaccurate, complete, and aligned with contract terms.
• Review andvalidatebilling data, including contract pricing and adjustments.
• Ensuretimelyinvoicegeneration

Revenue Share & Reimbursements:

• Oversee revenue share reimbursements to clients, ensuring correct calculations andtimelypayments.
• Verify revenue sharesetupand ensure compliance with contractual terms.

Account Management & Client Support:

• Act as the primary billing point of contact for premier accounts, addressing inquiries and providing resolution for billing-related concerns.
• Work closely with sales, finance, and operations to ensure seamless billing processes and client satisfaction.
• Provide proactive account support by identifying potential billing issues and recommending solutions.

Contract Governance & Compliance:

• Ensure billing and revenue share processes adhere to contractual terms and company policies.
• Review and interpret contracts to confirm correct pricing and billing methodologies.

Cross-Functional Collaboration:

• Work closely withAccounts Payableto track payment statuses and resolve outstanding reimbursements.
• Partner withSales,Strategic Account Managers, Legaland Operationsto resolve client account discrepancies and ensure billing aligns with contractual agreements.

Process Improvement & Reporting:

• Identifyand implement process improvements to enhance billing efficiency and accuracy.
• Generate and analyze billing reports to track trends,identifydiscrepancies, and support decision-making.
• Coordinate withIT teamsto troubleshoot system issues affecting billing data and workflow efficiency.

Qualifications:

Education:Bachelor's degree in business, Finance, or related field preferred.

Experience:5+ years ofbillingor finance experience, preferably supporting high-profile or complex accounts.

Skills:

• Strong Excel skills, includingproficiencyin pivot tables, VLOOKUP, formulas, and data analysis.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiencyin billing systems, ERP platforms (e.g.,NetSuite), and Salesforce.
• Ability to work independently and collaboratively in a fast-paced environment.
• High attention to detail and accuracy.
• Strong customer service orientation with the ability to manage high-priority accounts effectively.

Preferred Qualifications:

• Experience working with premier or key accounts in a corporate setting.
• Familiarity with healthcare billing, revenue share reimbursements, and contract pricing.
• Experience working cross-functionally with AP, Finance, and IT teams.
• Ability to manage multiple priorities and meet strict deadlines.
• This position plays a critical role in ensuring premier accounts receive exceptional billing support, managing revenue share reimbursements, ensuring contract compliance, and collaborating across departments to resolve account-related issues efficiently.