New

Associate Director of Integrated Student Services

Embry-Riddle Aeronautical University
paid holidays, retirement plan
United States, Florida, Daytona Beach
Feb 24, 2026
Job Description Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL, and Prescott, AZ-along with a Worldwide network spanning roughly 120 global locations-Embry-Riddle proudly stands as the world's largest aviation and aerospace university. Now celebrating our 100th year, we continue to lead innovation in STEM education, serving more than 30,000 students worldwide. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space prepare the next generation of leaders shaping the future of flight and beyond. The Opportunity The Associate Director of Integrated Student Services provides strategic leadership and operational oversight for a coordinated, student-centered service office that integrates academic, administrative, and co-curricular support. This role is responsible for enhancing the student experience through cross-functional collaboration, data-informed decision-making, and continuous improvement of service delivery across the student lifecycle. Working collaboratively with the Associate Dean of Student Support and Advising, the Associate Director of Integrated Student Services must have a broad understanding and in-depth knowledge of all aspects of student business services, primarily integrated cross-functional service in the areas of registration/enrollment, student records, financial aid, billing and payments, and financial literacy. Key Job Functions Lead the Integrated Student Service office with the ongoing management of a dynamic, fast-paced, and multi-functional student support office. Serve students, families, and staff with complex issues, ensuring proper resolution is reached. Handle all complex or escalated student needs with professionalism, discretion, and care. Maintain all records and training materials, keeping them up to date and easily accessible to staff. Plan, coordinate, and execute staff trainings; maintain a training schedule with the Integrated Student Service Counselors, and in conjunction with partner offices as determined necessary. Ensure that all student-facing resources including the ERNIE pages, external website, and published materials are always accurate and up-to-date. Maintain reports and dashboards to track metrics, assess, and monitor trends to improve processes and student satisfaction. Test and validate new processes, system changes and other changes that impact the department. Provide ideas on new processes or changes to existing processes to provide improved customer service and staff/department efficiency. Supervisory Responsibilities Responsible for the supervision, leadership, coaching, and mentoring of Integrated Student Service Counselors and student peer mentors. Responsible for conducting mid-year and annual performance evaluations. Provide oversight to staff and ensure they follow the best practices in customer service delivery; serve as a mentor and exemplify excellent customer service. Compensation The annual salary range for this position isup to $65,000. The final offer will consider the candidate's skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs. Perks Await You at Embry-Riddle! Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period. Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Qualifications Required Education and Qualifications: Bachelor's degree from an accredited institution. Required Skills, Knowledge, and Abilities Strong analytical skills with in-depth knowledge of information systems. Technical proficiency in multiple systems including but not limited to: Microsoft Office applications, Salesforce, and Campus Solutions Ability to interpret data, identify trends, and apply insights to support operational and strategic decision-making. Strong organizational, problem-solving, and critical-thinking skills. Demonstrated supervisory experience, including mentoring and team development. Excellent organizational, communication, and stakeholder engagement skills. Ability to collaborate effectively with faculty, administrators, and partner offices. Required Minimum Work Experience Minimum of 3-5 years of related professional experience. Experience in higher education environments required. Application process/requirements To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311029. Please attach all relevant materials to your application when you apply online. Complete submissions include: Cover letter Full Resume Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. *Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.