Senior Field Service Representative

• Lead field training and service support at customer locations, both domestically and internationally, resolving complex sustainment challenges
• Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability
• Excel in a collaborative, customer-focused engineering culture, mentoring junior representatives and driving value for clients
• Address critical customer operational needs with rapid response, including last-minute travel to potentially austere field sites
• Lead advanced troubleshooting, system/sub-system analysis, and component-level diagnostics
• Provide authoritative technical guidance to engineering, quality, configuration management, and subcontract teams to optimize product sustainment, including guidance on handling, installation, and utilization of various systems and equipment
• Develop comprehensive test plans, technical performance assessments, and actionable after-action reports to enhance system performance and customer satisfaction
• Train and mentor junior Field Support Representatives, serving as a lead instructor for operator and maintenance training courses, including coaching and reviewing the work of lower-level technical staff
• Analyze interrelations of logistics activities to propose solutions that improve product sustainment and usability
• Provide on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility
• Advise on technical requirements for products and services, support equipment, and electronic equipment installations
• Assist in the development and ensure adherence to area-wide procedural/policy changes
• Work independently to achieve day-to-day objectives with significant impact on operational results or project deliverables, including responsibility for entire projects or processes within a technical area
• Develop technical solutions to unclear problems and issues that require deep technical knowledge, collaboration with internal experts, and understanding of impact on end-product/solution

• Associate's degree, vocational certification, or military experience in an engineering-relevant field with 7+ years of engineering-related experience, or Bachelor's degree in an engineering-related field with 5+ years of work experience (equivalent combination of education, training, and experience considered, such as expertise with radar, RF-based, communication, or navigation systems)
• Deep understanding of and ability to apply principles, theories, and concepts of technical domain, with broad understanding of other related specialty areas
• Expert proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose complex electrical and electronic issues
• Advanced ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with precision
• Expert ability to synthesize technical product knowledge and customer field experience to assist/lead the development of technical manuals and training material content
• Superior written and verbal communication skills, with a proven ability to deliver exceptional customer service, including communicating with internal and client project team members to influence solution design, process, and approaches
• Highly self-motivated with exceptional time management and leadership skills to manage complex projects independently
• Proven ability to lead cross-functional teams and interact with higher-level engineering leaders, PMs, and customers with minimal supervision
• Extensive experience delivering technical training and certification as a lead instructor for operator and maintenance training courses
• Mastery of technical expertise within the Field Support track and full understanding of U.S. government and company standards related to logistics and sustainment
• Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
• Expert computer skills, including MS Office suite, and a firm understanding of TCP/IP networking
• Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Must have U.S. passport and DoD Secret security clearance.
• Must be able to pass a pre-deployment physical.

Non-Discrimination Statement

Individuals seeking employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or age, or status as a protected veteran or disability except as strictly required by applicable law. You are being given the opportunity to provide the following information in order to help us comply with federal and state record keeping, reporting, and other legal requirements, including requirements under Section 503 of the Rehabilitation Act, 29 U.S.C. 793, and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), 38 U.S.C. 4212.

About Us
Employee Benefits
Awards & Recognition
Security Clearance

• 
  Location
  Ft. Bragg,
  North Carolina
  
• Employment Type Full-Time Salaried
  
• Experience Required 7+ Years
  
• Education Required Associates Degree
  
• Security Clearance Requirement Secret
  
• Travel % 75