Clinical Technician III - Duke Primary Care Wellesley

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Clinical Technician III at Duke Primary Care Wellesley. Monday - Friday, 8:00 a.m. - 5:00 p.m. (with the morning huddle at 7:50 a.m.)

This position is eligible for a $2,500 commitment bonus.

General Description

Perform a variety of multi-skilled support functions including specimen collection, receipt and preparation of specimens for analysis, lead support tech; assist with workflow coordination in area; teach and perform routine clerical and technical processes required for the smooth operation of the laboratory unit; responsible for the delivery of supplies to correct location; serve as a liaison to internal and external customers.

Job Duties

• Perform a variety of routine and specialized procedures.
• Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without microscope, phlebotomy, cyto preparatory, and specimen management.
• Assist with coordination of technical activities pertaining to the needs of the operational department, such as, Phlebotomy, Cytology, and Specimen Management.
• Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
• Perform a variety of routine and specialized specimen preparation procedures including, but not limited to, general laboratory specimen preparation, cytology specimen preparation, cytogentics specimen preparation.
• Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
• Receive and process specimens as required by respective laboratory area procedures and protocols.
• Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
• Maintain inventory of supplies; reorder as required; stock supplies on carts and hand trays; wash glassware.
• Utilize various hospital information systems and software.
• Assist in training new personnel; provide technical assistance to new employees, students as assigned.
• Make work assignments for Phlebotomy team members, review work of other employees, and assist in training new personnel.
• Maintain specimens and/or slides. Prepare reagents, dyes, etc. used in the processing of specimens.
• Perform routine maintenance as required by laboratory procedures.
• Participate in the development of new procedures, techniques and equipment.
• Participate in rewriting and maintaining lab procedures.
• Assist with word processing, miscellaneous office tasks and maintaining office records.
• Lead Support Techs.
• Assist with workflow coordination in respective area.
• Perform other related duties incidental to the work described herein.

Education

High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation recommended.

Experience

Alternatively, an equivalent combination of relevant education and/or experience.

At least 3 years experience as a Clin Tech II preferred plus achieve required competency level for specified job responsibilities.

Degrees, Licensure, and/or Certification

For assignment to Phlebotomy Services, certification as a phlebotomist by a nationally recognized board/agency* may be required; certification of Basic Life Support preferred.

National Healthcare Association (NHA) --Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists-- Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT), National Phlebotomy Certification Examination (NPCE), National Phlebotomy Solutions (NPS), or another national certification as approved by Clinical Labs leadership.

Knowledge, Skills, and Abilities

• Basic and advanced phlebotomy and specimen processing skills
• Knowledge of medical terms preferred.
• Basic computer skills.
• Effective communication skills.
• Effective professional communication skills to interact with patients/ customers.
• Basic supervisory skills in technical assistance to assist other clinical techs, scheduling, workloads, development of lab procedures.