Enrollment Learning and Development Partner

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

What You'll Do:

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

• Develops, implements, and supports effective training plans, and programs, for large-scale, high-priority enrollment initiatives.

• Designs and delivers blended learning experiences with a strong emphasis on asynchronous eLearning development and innovative instructional strategies.

• Conducts training needs analysis to identify performance gaps and collaborates with stakeholders to develop targeted learning and development solutions for new hires and existing enrollment staff.

• Facilitates engaging training sessions, webinars, and workshops; provides coaching and feedback to enhance knowledge application and skill development.

• Creates, documents, maintains, and enforces high-quality training materials, process guides, and workflows, ensuring accuracy and alignment with enrollment goals.

• Supports the rollout of new systems, processes, and tools across the enrollment department through strategic training campaigns.

• Actively and creatively innovates improved learning tools, resources, and processes to enhance training effectiveness and learner engagement.

• Collaborates cross-functionally with leadership, project managers, subject matter experts, quality assurance teams, and technology partners to ensure training content and delivery meet operational needs.

• Develops assessments, evaluations, surveys, and other feedback tools to measure training effectiveness and recommend improvements.

• Provides data-driven insights and reports on learning outcomes and business impact to stakeholders and leadership.

• Integrates and teaches the effective use of learning technologies and adapts training solutions to align with emerging technology trends.

• Serves as a development coach and learning consultant, empowering enrollment professionals and leaders to enhance their skills and drive individual and team performance.

• Demonstrates self-management, initiative, and professionalism in handling project assignments and day-to-day responsibilities.

• Promotes and advocates for the use of learning and development solutions to drive a culture of continuous improvement and excellence.

• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities You'll Need to Be Successful:

• Strong instructional design and facilitation skills.

• Ability to design training aligned with business outcomes and performance expectations.

• Excellent communication skills with the ability to coach, influence, and promote learning.

• Analytical thinker with experience evaluating learning effectiveness and business impact.

• Creative problemsolver who can innovate tools, resources, and engagement strategies.

• Ability to manage multiple projects, navigate ambiguity, and partner crossfunctionally.

• Ability to adapt quickly to changing technology, tools, and organizational needs.

What You'll Bring (Minimum Requirements):

Education:

• Bachelor's degree in education, Organizational Development, Instructional Design, Communication, or related field.

Experience:

• 2 years of experience in training delivery, instructional design, learning development, or related professional development roles.

• Experience with Articulate360 (Rise, Storyline)

• Advanced proficiency with other educational technology platforms and authoring tools such as Canva, Adobe Creative Suite (illustrator preferred), and Lucidchart.

• Advanced experience with Learning Management Systems (e.g. Canvas, Cornerstone, OwlEdge) and collaboration tools (e.g., MS Office, SharePoint, Teams).

• Demonstrated knowledge and application of adult learning principles, distance-learning best practices, and instructional design models (e.g. ADDIE, Design Thinking, Agile for Learning projects).

• Demonstrated experience with Agile, Design Thinking, or other iterative models for learning.

Experience in lieu of education:
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Bonus Points (Preferred Qualifications):

• If available, please submit a portfolio or relevant work samples as part of your application.

• Master's degree in Education, Organizational Development, Instructional Design, Business, or related field.

• Training, learning development, or talent development experience, preferably in higher education or enrollment services.

Work Location/Travel:

• Open to candidates based in Salt Lake City, UT or Phoenix, AZ, with a preference for candidates in the Phoenix area.

• This position requires occasional travel of up to 15%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

What to Expect:
At WGU, our mission drives everything we do-including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you'll hear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.

Here's what that typically looks like:

• Introductory phone screen (~ 45 minutes): We'll walk you through who we are at WGU, what you'll do in this role, and learn about your relevant experience.

• Hiring Manager Interview (~ 45 minutes): Dive deeper into your skills and how you'll contribute to the team.

• Final Interview (~ 30 minutes)

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.