Software Order Desk Specialist

Software Order Desk - Processing Orders for the Software Division including RMA's, Purchase Orders, inventory control and record management. Create, distribute, administer, troubleshoot and support Amada Software licensing models. Provide customer service for all software order desk related tasks & responsibilities and provide service and support for all license related tasks and responsibilities.

ESSENTIAL FUNCTIONS

• Order processing - Processing customer Purchase Orders from end-to end stages. This involves all factors of orders such as Purchasing, Order Processing, Invoicing, Inventory, Documentation and License Management.
• Purchase Orders - Creating Purchase Order, Receiving Purchase Orders, Paying Purchase Order Invoices.
• RMA and Returns - Creating & Issuing RMA's, receiving RMA's and invoicing RMA's.
• License Management - License generation, Distribution, Record Management, Administration
• Software License Support - First tier support and service, Problem solving and troubleshooting
• Quality Control - Responsible for evaluating the quality of the orders are correct, have all required items and materials and have a good presentation.
• Inventory Control - Responsible for assisting in keeping inventory properly stocked and required to be involved in yearly Inventory activities.
• Phone Reception - Responsible for taking incoming calls for the department and assisting customers with high customer service
• Record Management - Document generation, Data Entry.
• Customer Service - Assisting customers over the phone and through email answering questions, supporting and assisting sales staff.
• In-office working 5 days a week at the assigned branch office.
• English speaking during an emergency and while performing job duties where there is potential for an emergency. This does not apply to casual conversations between employees while not performing a job duty.

NON-ESSENTIAL FUNCTIONS

Document Creation

REPORTING RELATIONSHIP:

Reports to John Ramirez (Manager)

SUBORDINATE STAFF:

N/A

KNOWLEDGE

Advanced level of Microsoft Word, Excel, PowerPoint, Microsoft Windows intermediate level preferred. Knowledge of Order Processing and business processes. PC Hardware or Software knowledge preferred. Windows 11

SKILLS:

Type: 30 to 40 wpm (min), Advanced level of Microsoft Office tools, Spreadsheet Creation and Management, Word Processing skills, Chart creation preferred. Windows 11, Basic to Advanced Networking skills preferred.

WORK ENVIORNMENT:

• Monday - Friday
• 8:00am - 5:00pm
• Onsite 5x week
• Pay Range: $21-$23/HR

TRAVEL:

N/A

MENTAL ABILITIES

1. Ability to work harmoniously with others
2. Ability to accept and follow instruction
3. Ability to maintain positive attitude
4. Ability to work in a team environment
5. Ability to work over time when needed
6. Ability to work different shift when needed

WORK CONDITIONS:

LIFTING: Average Weight: 25lb. Frequency: Daily