Vice President, Sales Strategy & Programs

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Vice President, Sales Strategy & Programs
Revenue Operations
Location: United States
Reports to: SVP, Revenue Operations

Job Summary

The Vice President, Sales Strategy & Programs serves as the enterprise architect of Genesys' global sales operating system. Reporting to the SVP of Revenue Operations, this leader translates the Genesys mission and Chief Sales Officer priorities into a clear, scalable, and performance-driven strategy across direct and indirect routes to market. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that is redefining how organizations engage with their customers through innovation and collaboration. This role leads a global team of approximately 40 professionals and ensures the sales organization operates with structural advantages, operational clarity, and measurable business impact.

Key Responsibilities

Architect the Multi-Year Sales Strategy

• Define and evolve the global direct and indirect go-to-market strategy aligned with corporate growth objectives
• Translate market dynamics, competitive intelligence, and performance insights into actionable strategic pivots
• Establish decision frameworks that enable disciplined resource allocation and clear trade-off decisions
• Partner with regional leadership to ensure strategies are executable, scalable, and aligned to field realities

Lead Indirect Channel Strategy and Operating Model

• Design and govern global partner strategy, segmentation models, and engagement frameworks
• Align partner economics, attribution models, and performance metrics with enterprise growth objectives
• Develop scalable partner programs that balance global consistency with regional flexibility
• Strengthen collaboration between direct and partner sales motions to drive coordinated growth

Drive Sales Transformation and AI Enablement

• Own the multi-year sales transformation roadmap spanning revenue processes, systems, and tools in partnership with Sales and IT leadership
• Define and operate a pragmatic AI strategy embedded across seller and partner workflows
• Translate emerging technologies into measurable productivity gains and improved conversion velocity
• Modernize the sales operating model to simplify workflows, expand seller capacity, and improve revenue predictability

Elevate Planning, Performance, and Operating Rigor

• Establish and operationalize consistent KPIs across field sales and partner motions
• Lead executive-level performance reviews, connecting results to strategic intent and root-cause analysis
• Prepare executive-ready narratives that synthesize strategy, risk, and forward-looking recommendations
• Reinforce clarity of priorities through structured leadership forums and governance cadences

Impact of the Role

• Deliver a unified global sales operating system
• Create structural clarity across direct and indirect growth engines
• Enable AI-driven productivity gains with measurable return on investment
• Simplify the seller experience and optimize partner economics
• Provide executive-level visibility and decision rigor across the revenue organization

Required Qualifications

• Demonstrate enterprise-scale sales strategy leadership experience within SaaS or technology organizations
• Lead global, matrixed teams with a builder mindset and operational discipline
• Exhibit deep expertise across direct and partner routes to market
• Deliver measurable sales transformation and operating model modernization outcomes
• Translate strategy into executable field programs with clear performance impact
• Influence C-level stakeholders through executive presence, analytical rigor, and collaborative leadership

Preferred Qualifications

• Experience leading revenue operations or sales strategy within high-growth cloud or AI-driven organizations
• Demonstrate advanced financial acumen and resource optimization expertise
• Operate effectively in complex, global environments with cross-functional alignment

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.