New 
Manager., Systems Engineering
 Parkland Health and Hospital System (PHHS) | |
 United States, Texas, Dallas | |
| 5201 Harry Hines Boulevard (Show on map) | |
 Feb 23, 2026 | |
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Location: 8435 Stemmons Bldg.
Primary Purpose Manages the service delivery, planning and engineering processes for Parkland's systems infrastructure operations. Minimum Specifications Education ' Must have a Bachelor's degree in Information Technology, or a related field. Experience ' Must have eight (8) years of experience working with a large IT systems infrastructure environment, to include relevant experience working with various levels of management to successfully manage timelines, project deliverables, and end user expectations. Equivalent Education and/or Experience ' May have an equivalent combination of education and experience to substitute for both the education and the experience requirements. Certification/Registration/Licensure Prefer certification in one of the following certifications: VMware Certified Professional-Data Center Virtualization (VCP5-DCV) VMware Certified Professional-Desktop (VCP5-DP) EMC Information Storage and Management (EMCISA) Microsoft Certified Solutions Associate (MCSA) Cisco-CCNA Data Center (CCNA-Data Center) Epic-Client Systems Management (Epic) Required Tests for Placement Skills or Special Abilities ' Must have excellent customer service skills and ability to focus on the customer's needs. Must be able to demonstrate the ability to work closely with the diverse groups of Parkland IT customers. ' Must demonstrate excellent verbal and written communication skills. ' Must have strong leadership, planning, and organizational abilities. ' Must have significant, current experience of at least four of the following technologies: Epic Client Hyperspace Environments Microsoft Windows Server Environments VMware Server & Desktop Environments Microsoft SQL Server Environments Exchange Server Environments Group Policy Administration Desktop life cycle Management Storage Area Network Environments Performance Monitoring Environments Cloud/XasS Technologies Process Automation ' Must be currently working in a technical area with direct technical implementation experience. ' Must be able to demonstrate the ability to lead a group of systems engineers and balance the workload and training requirements throughout the team. Responsibilities Selects, trains, schedules, motivates, supervises, evaluates, and makes recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge. Ensures assigned employees maintain their certifications and skills to perform current responsibilities and are trained, when appropriate, to assume other duties in IT. Assists in the development and monitoring of the departmental budgets (operating, capital, and payroll) for those areas directly under his/her responsibility to ensure that the Information Technology division has the necessary funds to carry out the goals and objectives established. Responsible for maintaining and improving covered system processes to ensure they provide the needed results for Parkland departments. This includes evaluating and scheduling of requests for revisions and/or additions to existing systems. Maintain the team's 24 hour on-call schedule and remains available for on-call management escalations when needed. Assists in the planning and recommendation of new software and hardware improvements to ensure that Parkland's systems are up to date and provide the best possible user experience. Establishes, implements, and reviews departmental technical standards in order to ensure adherence of administrative policies within Parkland and to promote effective system operations. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact Information Technology. Develops effective internal controls designed to promote adherence to applicable laws, accreditation agency requirements, and federal/state/private health plans. Seeks advice and guidance as necessary to ensure proper understanding. Ensures that assigned employees understand how they can individually provide customer service to patients, employees, and vendors by monitoring employee progress to ensure expectations are being met. Maintains a cooperative working relationship with client departments, senior management, vendors, and other hospitals to ensure that information needs can be identified and met. Stays abreast of the latest developments, advancements, and trends in the field of Systems Engineering by attending seminars/workshops, reading professional journals, and actively participating in professional organizations. Integrates knowledge gained into current work practices. Identifies and analyzes the design of jobs, work processes, work flows, etc. for the Systems Engineering area and implements appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of the department and Parkland. Requisition ID: 985579 | |