Position Information
| Posting Number |
PG195792TM |
| Position Number |
48SM35 |
| Position Type |
Temporary |
| Essential Job Duties |
Primary Purpose:
This position is responsible for providing direct account assistance to donors and viewers. The primary function involves responding to inquiries via email and, when necessary, by phone. Audience Services provides information related to membership, benefits, and account updates while ensuring a high level of customer support.
The role requires strong computer proficiency and the ability to accurately interpret and complete account-related requests. With a daily volume ranging from 75-200 inquiries, the position demands strong attention to detail, efficiency, and the ability to respond promptly and accurately.
Knowledge:
Extensive knowledge of Advancement departmental processes and organizational operations related to the accurate administration of contribution activities, including gift processing, benefit fulfillment, programming, and station-related events.
Office Technology:
Proficient in Microsoft Office Suite. Previous experience working within a donor database or Customer Relationship Management (
CRM) system in a fundraising or customer service environment.
Communication Skills:
Ability to communicate ideas clearly, concisely, and in an organized manner. Skilled in interpreting programs, policies, and procedures to address donor-specific needs. Detail-oriented with the ability to develop solution-based approaches using a
CRM tool. Proactively provides clarification to ensure team members support the
PBS mission with accurate information. Delivers excellent customer service through courteous, knowledgeable interactions.
Productivity:
Demonstrates the ability to produce high-quality work efficiently and within established timelines to effectively support donors and stakeholders. |
| Is Time Limited |
Yes |
| If Yes, Appointment Length |
11 months |
| Wolfpack Perks and Benefits |
As a Pack member,
you belong here, and can enjoy
exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our
Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
Attend non-revenue generating sporting events for free.
Attain Work-life balance with our
Childcare discounts,
Wellness & Recreation Membership, and
Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. |
Department Information
| Job City & State |
Chapel Hill, NC |
| Department |
|
System Information
| Classification Title |
Temporary-Professional NonFaculty |
| Working Title |
UTS- Temporary Audience Services Associate at UNC Chapel Hill |
Requirements and Preferences
| Work Schedule |
Monday - Friday, 8 AM - 5 PM |
| Other Work/Responsibilities |
Other duties as needed. |
| Minimum Experience/Education |
- Associate degree (or equivalent combination of education and experience) and at least 1-2 years of experience in customer service, fundraising support, call center operations, or a related administrative environment.
- Experience working with donor databases or Customer Relationship Management (CRM) systems is preferred.
- Strong computer proficiency and the ability to manage high-volume requests with accuracy and efficiency are required.
|
| Department Required Skills |
- Requires 1-2 years of customer service experience and at least an associate degree (two-year degree).
- Experience providing customer service to returning customers or supporters is preferred
- Candidates should also have prior experience working with databases while interacting with donors or customers.
|
| Preferred Years Experience, Skills, Training, Education |
- Two (2) or more years of experience in donor relations, fundraising support, customer service, call center operations, or a high-volume administrative environment.
- Experience working with a donor database or Customer Relationship Management (CRM) system.
- Strong proficiency in Microsoft Office Suite, particularly Outlook and Excel.
- Demonstrated ability to manage 75-200 daily inquiries while maintaining accuracy and professionalism.
- Excellent written communication skills with the ability to clearly explain policies, procedures, and membership benefits.
|
| Required License or Certification |
N/A |
| Valid NC Driver's License required? |
No |
| Commercial Driver's License Required? |
No |
Recruitment Details
| Anticipated Hiring Range |
$1.00/hourly |
Applicant Information
| Quick Link |
https://jobs.ncsu.edu/postings/227665 |
| EEO |
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or
workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |
|
North Carolina State University
$1.00/hourly
Feb 20, 2026