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DEPARTMENT COORDINATOR, UNIVERSITY STORES, SENIOR

Duke Clinical Research Institute
United States, North Carolina, Durham
300 West Morgan Street (Show on map)
Feb 19, 2026
DEPARTMENT COORDINATOR, UNIVERSITY STORES, SENIOR Be You. At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Senior Department Coordinator, you'll be a vital part of a collaborative, service-driven team that supports our University Stores operations and delivers an exceptional experience to students, parents, faculty, staff, and visitors. Be Bold. What You'll Do: * Serve as the backup to the Customer Service Staff Specialist, ensuring cashiers provide timely, professional, and tactful service. * Support cashier and customer service training, including money-handling and POS procedures. * Manage administrative duties such as transmitting POS cash bags and house charge documents, maintaining office files, and preparing reconciliations and reports. * Provide front-line customer service including answering calls, greeting visitors, and directing inquiries. * Assist the Academic Apparel Manager with regalia programs during major University events, handling orders, vendor communication, pricing, deliveries, and customer inquiries. * Support Duke Stores' class ring and Custom Order programs, including customer consultations, art approvals, vendor negotiations, purchase orders, and payment collection. * Maintain strong internal controls and ensure accurate, timely processing of financial transactions. * Model Duke Stores' customer service standards and support training for the mystery shopping program. * Operate POS registers as needed and assist with inventories for multiple store programs. * Perform additional duties as assigned to support daily operations. Choose Duke. In this role, you'll join a passionate team committed to excellence in service, accuracy in operations, and a welcoming environment that reflects the spirit of Duke University. Ready to Make a Difference? Apply now and help us build a stronger, smarter, and more connected future. Interested candidates should visit the Duke University website (http://www.hr.duke.edu/) and apply for position. Contact: Darcy Ewalt, General Manager, Retail Operations, darcy.ewalt@duke.ed Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchangeof ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve of this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $18.00 to USD $26.62. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/ Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.