Supervisor, Urgent Care Patient Access: Mexico and Truman Urgent Cares

Shift:40 hours a week during hours of operation. Urgent Care is open 7 days a week - generally between 7AM to 7PM. Some weekends and holidays may be required.
Department: Mexico and Truman Urgent Cares

Compensation:

* Base Pay Range: $25.32 - $39.99 per hour, based on experience

ABOUT THE JOB

MU Health Care is looking for a decisive, steady-handed leader who thrives in fast moving environments and keeps teams focused no matter the hour or location. This person brings strong judgment, clear communication, and the confidence to guide staff working across multiple sites, including rural clinics operating seven days a week. They excel at coaching people, shaping performance, and building teams that stay ready for anything from patient surges to operational challenges. They think ahead, solve problems quickly, and collaborate naturally with clinical and revenue cycle partners to keep patient experience and workflow strong. They are energized by responsibility, driven by high standards, and committed to delivering reliable, patient centered access across every urgent care setting in the system.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8%and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefitshere.

DETAILED JOB DESCRIPTION

Oversee the staff work and assignments for urgent care locations in the MU Health System. Responsible for staffing multiple physical locations, outside of normal business hours, offsite from the hospital campus. This includes staff assigned at rural locations seven days a week. Develop training plans and trains with employees to ensure employees have the necessary expertise to function effectively. Responsible for assisting, escalating, and root-causing issues that arise or impact the Patient Access departments and Urgent Cares. This could include patient throughput, patient experience, as well as stakeholder and clinical customer departments. Prioritize and reassign workload based on business goals and distribute tasks to team members as necessary to align with department key performance indicators.

Collaborate with other revenue cycle departments to ensure optimal revenue cycle performance including reduction in accounts receivable, improved collections, and patient financial experience. Stay informed and current on revenue cycle regulatory guidelines, regulations, or rules. This includes but is not limited to Medicare Conditions of Participation, federal and state regulations and laws, etc. Responsible for leading, training, and remaining patient surge ready to align with the organization's incident command and emergency preparedness plan. Responsible for Employee Performance Management (goals, delegating, feedback, performance reviews). Provide ongoing guidance to employees in the form of ongoing coaching and counseling.

Collaborate and work with clinical department leaders to achieve expected outcomes or initiatives. Assist management in interviewing, selecting, and training staff. Review staff work in progress for adherence to appropriate methods and procedures and completion of work in a timely manner. Instruct and advise staff on changes in policies, procedures, and work standards. Monitor staff workload and productivity in order to meet the department's workload and productivity standards. Assist management in monitoring department operations and objectives to ensure quality services are being provided. Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes. May complete unit/department specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

Bachelor's degree in business, social science, or a related area, or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Two (2) years of experience in healthcare, revenue cycle, patient admissions, supervision, or related expertise.

PREFERRED QUALIFICATIONS

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

The University of Missouri is an Equal Opportunity Employer.