Technical Support Assistant

The Office of the Vice President for Research - Main Campus is looking for a self-motivated undergraduate student to join our technical team. The successful candidate will assist in supporting end users' requests for support with issues regarding computer hardware and/or software. Investigate, troubleshoot and follow-up on users' requests. Perform computer imaging, setup, deployment, and inventory tasks as required.

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.

Preferred Qualifications

• Can lift up to 25 lbs.
• Familiarity
  with operating systems (e.g., Windows, macOS, Linux) and common software
  applications (e.g., Microsoft Office, web browsers).
• Willing
  to perform miscellaneous duties as assigned.
• Can
  work a minimum of 20 hours a week - schedules preferred.
• Ability
  to communicate technical guidance and instruction to end-users
• Ability
  to analyze and resolve computer problems
• Ability
  to document work in progress
• Knowledge
  of customer service standards and procedures
• Students
  with 2-3 semesters at UNM are preferred
• Cover
  letter should address how preferred qualifications are met

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.