Area Specialist

Job Title:
Area Specialist

Location:
Charlotte, NC

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.

Job Overview

The Area Specialist position provides administrative support for 1-3 Customer Center locations. The Area Specialist is responsible for supporting cash flow activities, employee health & safety, policy compliance, and facility oversight. Additionally, the Area Specialist will provide assistance with HR and Finance related activities in the customer centers. The Area Specialist will report to Area Operations Manager, but assigned responsibilities may support objectives in the Sales, Service, or Operations areas of the office.

Responsibilities

• Coordinate resolution of disputed customer invoices, process portal invoices, manage credit memos, reconcile cash & credit card transactions, and assist with credit worthiness decisions.
  
  
• Organize new customer and/or new vendor account set-up and manage customer account changes. Ensure compliance with Goods Received Not Invoiced (GRNI).
  
  
• Manage indirect purchasing to ensure Customer Centers are properly resourced (facility services, office equipment, and office & safety supplies).
  
  
• Manage phones, process incoming and outgoing mail, and handle all office filing.
  
  
• Completing customer/contractor forms/questionnaires and requesting certificate of insurance.
  
  
• Manage training calendar and employee engagement events, including ordering catering and supplies.
  
  
• Collaborate with local Service Supervisor to coordinate facility maintenance, and ensure employment law and EHS regulatory compliance.
  
  
• Work with Finance to manage data for reporting and decision-making.
  
  

Requirements

Core Competencies

• Excellent relationship-building and interpersonal skills, including verbal and written communication skills.
  
  
• Honest, self-motivated and team oriented.
  
  
• Able to work within a team environment and independently.
  
  
• Ability to assess customer needs, analyze and interpret data, perform basic equipment performance calculations, and to recommend technical solutions
  
  
• Must have excellent prioritization and time management skills
  
  

• Proficiency in MS Office required; proficiency in Salesforce (or other CRM), SAP, ERP and other software systems strongly preferred.
  
  

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.