Position Details
Position Information
| Recruitment/Posting Title |
Leave Administration Functional Specialist |
| Job Category |
Staff & Executive - Administrative & Support |
| Department |
OneSource Service Center |
| Overview |
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list.
Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
University Human Resources (
UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent. |
| Posting Summary |
Rutgers, The State University of New Jersey, is seeking Leave Administration Functional Specialists within the OneSource Faculty and Staff Resource Center (OneSource
FSRC). This position is responsible for consistently delivering best in class OneSource
FSRC Leave Administration related transaction services to support Rutgers. Their prime responsibility is to deploy specialized, in-depth knowledge to resolve faculty, staff and retiree inquiries related to Leave Administration. They will be the first point of contact for all Leave Administration related transactions coming into the OneSource
FSRC and their goal is to resolve majority of the transactions.
Among the key duties of this position are the following:
- Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers.
- Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource FSRC operations.
- Supports the development of OneSource FSRC policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations.
- Supports adoption of OneSource FSRC knowledge management and self-service capabilities.
- Provides prompt assistance to customers for Leave Administration transactions while appropriately tracking and documenting inquires within OneSource FSRC's case management system.
- Initiates and resolves staff leaves.
- Manages employee return from leave through coordination with Departments and HR.
- Manages disabilities and any family related leaves.
- Informs updates of OneSource FSRC's knowledge management solution to ensure latest information is included from a Leave Administration perspective.
- Identifies process improvement opportunities across end-to-end OneSource FSRC Leave Administration processes, and supports process and technology driven business process reengineering initiatives.
- Ensures Leave Administration transactional services are being delivered in a consistent and efficient manner.
- Collaborates and liaisons with Leave Administration Specialists, HCM Specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource FSRC; serve as the approver for sensitive transactions.
- Supports recruiting, training, and employee development activities to support the OneSource FSRC call center.
- Creates, fosters and maintains a collaborative, innovative and customer-focused team culture.
- Supports employee engagement and development initiatives for OneSource FSRC employees to enhance job satisfaction and morale.
|
| FLSA |
Nonexempt |
| Grade |
03 |
| Salary Details |
$54,027.00 |
| Minimum Salary |
54027.000 |
| Mid Range Salary |
68383.000 |
| Maximum Salary |
82739.000 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
|
| Position Status |
Full Time |
| Working Hours |
|
| Standard Hours |
37.50 |
| Daily Work Shift |
|
| Work Arrangement |
|
| Union Description |
Administrators Confidential |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Bachelor's Degree in a related field from an accredited college or university, and/or an equivalent combination of education and experience in leave administration.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Knowledge of HRIS and case management/ticketing software.
- Knowledge of Absence Reporting System (ARS).
- Demonstrated proficiency in Microsoft Office including Excel, Word and PowerPoint.
- Commit to best-in class customer service experience for diverse faculty and staff population.
- Ability to understand HR terminology/concepts, policies and procedures.
- Ability to utilize strong written, verbal and interpersonal skills.
- Ability to handle and maintain confidential information.
- Positive, team-oriented approach to service delivery.
|
| Preferred Qualifications |
|
| Equipment Utilized |
|
| Physical Demands and Work Environment |
|
| Special Conditions |
|
Posting Details
| Posting Number |
26ST0328 |
| Posting Open Date |
02/18/2026 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Cook (RU-New Brunswick) |
| City |
New Brunswick |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
life insurance, employee discount
Feb 19, 2026