New

Call Center

TEKsystems
$18.00 - $19.50 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Michigan, Troy
Feb 19, 2026
Job Description Location: Daytona Beach, FL & Troy, MI Start Date & Interview Date: To Be Determined Training & Onboarding * Training Schedule: Monday-Friday, 8:30 AM-5:00 PM * Training is fully on-site. * Rise Academy / Nesting Period: After Training * Hybrid Eligibility: * * Candidates will be eligible for a hybrid schedule after completing 30 full days of taking calls. Hybrid work may begin in April. Hybrid schedules is 3 days work from home and 2 days onsite. Work Schedule * Post-training and nesting shifts are assigned based on business needs of the assigned bank. * Available shifts for this class: * 9:30 AM-6:00 PM * 10:00 AM-6:30 PM * Monday-Friday Compensation * $18/hour - English-speaking candidates * $19.50/hour - Bilingual candidates (Spanish only) Role Overview The client is expanding their Claims customer service representative. This is a high-level call center role focused primarily on homeowner claims. Call durations can range from 1 minute to 45 minutes, often involving customers who are frustrated due to delayed repairs or held funds. Responsibilities * Handle approximately 40-50 inbound calls per day, depending on call length * Assist customers with existing homeowner claims * Navigate multiple systems to research and resolve inquiries * Use claim tools to provide accurate and timely information * Handle escalated calls when necessary * Serve as a liaison between Proctor, homeowners, and lenders * Maintain professionalism while managing upset or frustrated customers * Document all interactions and updates in the claim system * Make outbound calls as required * Apply strong problem-solving and conflict-resolution skills Required Skills * Customer service * Inbound call handling * Escalation management * Contact center experience * Mortgage or insurance knowledge (preferred) * Bilingual (Spanish preferred) Must-Have Qualifications * Working cellphone with active service (required for dual authentication) * 1-2 years of call center experience (preferably in escalations, claims, or insurance) * Ability to handle difficult and high-pressure conversations ("thick skin") * Proficient with Windows PCs and navigating complex systems * Typing speed of at least 35 WPM * Strong verbal and written communication skills * Reliable transportation (references will be checked) Nice-to-Have Qualifications * Insurance or mortgage * Experience handling auto claims or other claim types * Previous Medicaid or Medicare call center experience Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Troy, MI. Pay and BenefitsThe pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Troy,MI. Application DeadlineThis position is anticipated to close on Feb 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.