New

Customer Service Representative

Dematic
$26.00 to $38.50 an hour
United States, Utah, Salt Lake City
265 South 5200 West (Show on map)
Feb 19, 2026
Dematic Corp. is seeking a Customer Service Representative for our Salt Lake City, Utah facility. The ideal candidate will collaborate with a cross functional team dedicated to delivering world class industrial parts repair services to our valued customers. In this role, you will support multiple aspects of our parts repair operations, including customer communication via phone and email, processing return authorizations, unboxing and inspecting incoming shipments, identifying parts, performing data entry, and contributing to continuous improvement initiatives. You will work closely with team members to help ensure high-quality service, fast repair turnaround times, and an exceptional customer experience. We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The base pay range for this role is estimated to be $26.00 to $38.50 an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Tasks and Qualifications: What You Will Do In This Role: Manage repair requests: Receive and process customer repair orders, ensuring all required documentation and details are accurate via email or phone Customer communication: Provide timely updates on repair status, quotes, and estimated completion dates via phone, email, or portal. Quote management: Coordinate, prepare and send repair quotes, follow up for approvals, and coordinate next steps with customers. Order coordination: Work closely with technicians, logistics teams, and all cross functional stakeholders to ensure repairs are completed on schedule and shipped promptly. Issue resolution: Address customer concerns regarding delays, costs, or technical issues, escalating complex cases when necessary. Data entry & tracking: Maintain accurate records in SAP/C4 (future) systems for all repair transactions and communications. Warranty & support handling: Track warranty status and coordinate with internal partners for support agreements or replacements. Continuous improvement: Identify process gaps and suggest improvements to enhance customer experience and reduce turnaround time. May provide general guidance or train less experienced support staff. What We Are Looking For: Minimum of 2 years of experience in a customer service role Strong customer service orientation with excellent verbal and written communication skills Technical aptitude or the ability to quickly learn new technical concepts Ability to multitask, prioritize, and manage time effectively in a fastpaced environment Ability to work independently as well as collaboratively within a team Customerfocused mindset Strong attention to detail and accuracy Effective problemsolving skills and adaptability Ability to collaborate well with team members Strong time management and change management capabilities High school diploma required.