Patient Service Representative-Behavioral Health

Description

Clerical/Administrative Support
Req #: 68184

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Representative (PSR)
Department: MaineHealth Behavioral Health - Belfast & Rockland
Locations:

• 15 Mid-Coast Drive, Belfast, ME

• 12 Union Street, Rockland, ME

Schedule: Part-time - Three 8-hour shifts per week (days to be determined)
Schedule Type: Consistent schedule
(on-site position)

MaineHealth Behavioral Health is seeking a Patient Service Representative (PSR) to support our Belfast and Rockland practices. The PSR will greet patients, answer telephones, schedule appointments, and perform overall general office duties while serving as the first point of contact for patients and visitors.

This role supports the Behavioral Health New Same Day Access model and works closely with a highly functioning team that is passionate about the care they deliver. The ideal candidate is welcoming, organized, and comfortable working in a fast-paced healthcare environment where patient experience and teamwork are top priorities.

• Welcome and check in patients in a professional and compassionate manner

• Answer incoming calls and respond to patient inquiries

• Schedule, reschedule, and confirm appointments

• Assist with patient registration and demographic updates

• Coordinate patient flow and communicate with clinical staff

• Perform general administrative and clerical duties as assigned

• Maintain confidentiality and accurate documentation within the electronic medical record

• Support team cross-coverage between the Belfast and Rockland locations as needed

Join a collaborative behavioral health team committed to providing timely access and exceptional care to our community.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

If you have questions about this role, please contact sarah.polk@mainehealth.org