Call Receiver

Call Receiver

IMMEDIATE HIRING! Call ReceiverFULL-TIME Opportunity

Starting at $17.00 per hour + DOE

We're hiring Call Takers that will fuction as a telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Call Taker will offer pre-arrival instructions as indicated.

Responsibilities:

• Answering non-emergency calls for service requests via the recorded telephone system.
• Gathering relevant information from the caller, determining their needs and accurately entering the required details into the CAD (Computer Aided Dispatch) system.
• Requesting other service agencies for action as required by system needs.
• Making customer callbacks as needed.
• Consistently upholding a courteous attitude and clear, efficient communication with both internal and external customers.
• Adhering to all company and departmental policies, procedures, metrics, objectives, quality improvement measures and safety standards.
• Maintaining professional competency and fostering growth by pursuing additional opportunities within the department.
• Maintaining a positive attitude toward customers, visitors and coworkers to support a professional workplace.
• Maintaining up-to-date knowledge of relevant equipment and applications, attending meetings, completing required training sessions and actively participating in quality improvement initiatives in accordance with all established standards.

MinimumRequired Qualifications:

• High school diploma or equivalent.

• Ability to communicate clearly on the telephone.

• Ability to record, transmit, and report information accurately.

• Ability to efficiently utilize all equipment assigned to him/her.

• Ability to manage multiple tasks simultaneously.

• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

• Ability to understand basic computer applications.