Principal Product Manager
 Microsoft | |
$139,900.00 - $274,800.00 / yr
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 United States, Washington, Redmond | |
 Feb 19, 2026 | |
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Overview
Are you a customerobsessed, AIfirst product builder who loves transforming how enterprises deliver Customer Experience? Ready to accelerate your career by driving highvelocity product launches and fueling hypergrowth? If so, we should talk. The Dynamics 365 Customer Experience AI team is redefining how organizations serve their customers-using AIfirst, endtoend customer service capabilities.Webuildautonomous AI agentsthatlearn to address emerging issues, uncover new knowledge, and automate manual processes to boost business efficiency and reduce costs for customers, creating a self-learning autonomous CXsolutionthat is transformingCRM from a system of record to an agentic business application (blog).Working handinhand with Microsoft's own Customer Support organization as our Customer Zero, wevalidatefast, learn fast, and ship fast. Our rhythm is simple: Learn. Ship. Scale. Repeat. A growth mindset and culture of empowerment fuel everything we do. As part of the Business and Industry Copilot (BIC) organization, our AIdriven Customer Experience applications sit at the center of one of Microsoft's highestimpact market segments. Our team builds the applications, copilots, and autonomous agents that power Dynamics 365 Customer Service. We design and deliver capabilities that help millions of service professionals worldwide provide faster, smarter, more delightful customer experiences-leveragingthe latest in Generative AI, large language models, and advanced communications technologies. We pursue big, transformative opportunities and take pride in solving some of our customers' hardest challenges. We value diverse perspectives, bold ideas, and deep customer empathy. We'relooking for a worldclass Principal Product Manager to join us. Our customers rely on our missioncritical applications every day-andwe'relooking for a leader ready to help shape the future of AIpowered customer experience. Microsoft's mission is to empower every person and every organization on the planet to achieve more. Asemployeeswe come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positivelyimpactour culture every day. Responsibilities We are looking for a Principal Product Manager to lead our efforts in transforming and improving the way Customer Service is delivered through AI first innovations.This is a high impact role with elevated visibility with the executive leadership team.In this role, you will:
Qualifications Required Qualifications:
Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Preferred Qualifications:
#BICJobs Product Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. | |