Overnight Front Office Supervisor

Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown's cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Also responsible for handling guest issues and forwarding along as needed.

To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments at the Front Desk.
• Responsible for the training of new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Manager.
• Understand and be able to perform rooms control duties.
• Broad knowledge of Opera, Synergy and key systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.
• Must be able to work overnight shifts.

• Must have Front Desk experience.
• Attain a high propensity for customer service.
• Previous cash handling experience.
• Must be able to work overnight and PM shifts with flexibility to cover day shift as needed.
• Computer Skills (Synergy, Nucleus, Opera, Vision, GoConcierge, Microsoft Office)

Pay Rate: $34.50/hr

Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.