Housekeeping Manager - Hilton Phoenix Resort at the Peak

The Housekeeping Manager is responsible for ensuring that the staff of Housekeeping department cleans and maintains the guest suites and public space areas in accordance with client/guest expectations and Crescent standards of product and service.

ESSENTIAL JOB FUNCTIONS:

• Oversees staff of suite attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting, supervise staff work, and provide coaching and counseling giving guidance so that deficiencies are corrected and standards are met. Conduct performance reviews when needed
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
• Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
• Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist room attendants and housepersons in securing all supplies and tools necessary for the completion of daily tasks.
• Plan and implement hotel-wide changes such as as those affecting amenity set-ups or communication pieces.
• Monitor proper use and compliance with hazardous chemicals and the Hazcom program.
• Expedite all requests by guests.
• Other duties as requested.

EXPERIENCE

Minimum of two years supervisory and/or management experience in Hotel industry preferred. Housekeeping department experience highly desirable.

REQUIRED SKILLS AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with Crescent job duties and be a team player. Regular attendance in conformance with the standards, which may be established by Crescent from time to time, is essential to the successful performance of this position. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., suite attendants, housepersons, and inspectors to complete Crescent individual tasks if situation demands

PERFORMANCE STANDARDS

Guest Satisfaction:

Our guests are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.