UTS OnDemand Dispatcher, Parking & Transportation

UTS OnDemand Dispatchers are responsible for training and supervising Parking and Transportation staff on an overnight schedule. In addition to training duties, OnDemand dispatchers are expected to issue, monitor, and collect department equipment, respond to radio transmissions, answer phone calls, book rides, respond to accidents and incidents, and communicate with the maintenance division.

Responsibilities:

• Train and supervise Parking and Transportation staff on an overnight schedule.

• Serve as primary radio contacts with drivers on the road. Respond to emergencies on route, investigate accidents, plan, and establish service detours and modifications.

• Schedule drivers to cover shifts and maintain the online scheduling software.

• Report mechanical issues to management and in-house maintenance staff.

• Submit nightly service summaries stating the number of rides, detailing driver attendance and performance, and reporting any incidents that occur during service.

• Control GPS interface.

• Respond to public questions and concerns and book rides as requested.

• Operate an OnDemand vehicle as required to support Parking and Transportation services.

Minimum Qualifications

• Education: High school diploma or equivalent
• Experience: At least two years of experience within a fixed route or micro transit organization providing front-line customer service.
• Licensure: Virginia Commercial Driver's License (CDL) Type A or B with Passenger and Air Brake endorsements or a valid State of Virginia Driver's License. Must have a point balance of -3 or above via a good driving record on existing license.

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Safe operation of a transit bus and/or rideshare vans requires sustained sitting, driving, pushing/pulling (steering wheel and various controls), repetitive motion, use of both hands, use of either hand, fine finger manipulation, and wrist movement. Safe operation also includes repetitive motion with both ankles/feet, with both possessing the strength and dexterity to fully depress the service brake and accelerator (right) and turn signal controls (left) present on the transit bus units within the Parking and Transportation fleet.

Boarding/alighting the transit bus and/or rideshare vans requires the ability to climb stairs (at least one step up/down). Successful operation of ADA Accessible equipment aboard the transit bus requires bending, lifting, and carrying. All of these physical requirements should be considered essential to the position.

Work performed during special events and as part of servicing the equipment requires standing, traveling, and the potential for bending, lifting, and carrying.

Salary Range

• The anticipated hiring range is $19.00 - $21.00 per hour, commensurate with education and experience.

Position Type & Work Location

• This is a non-exempt-level, benefited position. Learn more about UVA benefits.
• This position is based in Charlottesville, VA, and must be performed fully on-site.

About UVA and the Community

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

Application Timeline

Application review will begin after February 23, 2026.

Additional Requirements

• Background checks and pre-employment drug screening will be conducted on all new hires prior to employment.
• This position will not consider candidates who require immigration sponsorship now or in the future.

How to Apply

Please apply online, by searching for requisition number R0079848. Complete an application with the following documents:

• Resume
• Cover Letter

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Reference Check Process

Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.

Contact

• For questions about the application process, please contact unw5dq@virginia.edu.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.