IS Services & Support Senior Engineer - Reston

If you picture yourself doing great things that make a difference in the lives of others, Turner is the place to be. Turner Construction is an industry leading commercial construction general contractor with a 120-year history spanning iconic projects around the globe, including 10 of the world's 100 tallest buildings.

Turner is committed to sustaining a diverse, equitable, and inclusive environment where everyone feels connected, sees themselves represented at all levels of the company, and feels supported to reach their ultimate potential. Turner builds some of the most ambitious projects in the world. The technical expertise of our people makes us a recognized leader in many markets. Our projects are well known. Our people set us apart. We inspire greatness. Can you picture yourself at Turner? If so, apply and let's do great things together!

Position Description:
Technical lead to provide primary system support to end-users for voice, data, applications, commercial software, workstation configuration, and problem resolution.

This position involves regular travel between Virginia and Maryland.

Essential Duties & Key Responsibilities:

• Technical lead providing Tier I and Tier II voice, remote, and onsite desktop support for system end-users, and confer with appropriate Information Services (IS) technical or systems team member as needed.
  
• Contribute to development of IS policies, procedures, security, and standards relating to infrastructure systems, components, applications, and services.
  
• Participate in IS technology projects and contribute expertise to supply innovation and improvements and conduct validation testing.
  
• Evaluate hardware, software, and system functional specifications and requirements for local operations and end-users to propose and deliver solutions.
  
• Collaborate with Procurement team to review vendor contracts and MSAs (Master Service Level Agreements) to determine equipment suppliers and service providers capacity and services, determine cost and gain approval of spend, procure vendor commitments, and ensure delivery locally to end-users.
  
• Partner with Finance team to ensure appropriate allocation of vendor invoices.
  
• Lead project manage lifecycle activities of IS technology deployed locally, job site, or at enterprise locations.
  
• Analyze and provide solutions for technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems locally.
  
• Oversee daily system backup performance of local server and other mission critical local infrastructure.
  
• Oversee analysis and recorded documentation of local technology infrastructure.
  
• Manage recovery activities from disaster or failure of equipment identified during daily system backups of local server and other mission critical local infrastructure. Collaborate with IS resources and service providers as needed to confirm complete recovery.
  
• Educate stakeholders to support adoption of IS Technology Services policy and procedures, security, and standards relating to infrastructure systems, components, standard software tool, applications, and services.
  
• Manage and control hardware and software equipment inventory.
  
• Manage and deliver large scale projects following IS methodology for change management, scope, schedule, and budget.
  
• Provide status updates related to technology during IS management meetings.
  
• Leverage continuous improvement concepts and practices to work efficiently, enhance programs, and to coordinate and reduce waste.
  
• May manage team of IS professionals, provide direction of work and delegate assignments, and serve as point of escalation for direct reports. Deliver timely performance feedback for team and/or direct reports and contribute to performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with development needs.
  
• Other activities, duties, and responsibilities as assigned.

#LI-LM1

Qualifications:

• Minimum of 5 years of related experience required, and in pursuit of or with Bachelor's Degree from accredited degree program in Information Services, Computer Science, Operations, Management, or related field of study, or with current Information Technology (IT) certifications such as A+, Network+, or MCP, or equivalent combination of education, experience, and training
  
• Ticket management system experience
  
• Extensive knowledge of PC and peripheral support
  
• Extensive desktop and systems support and troubleshooting knowledge and experience
  
• Multiple vendor desktop and laptop support experience
  
• Experience implementing information technology products and services
  
• Experience applying continuous improvement principles and concepts
  
• Process and critical thinking skills with sound judgement and decision-making
  
• Self-starter with project management skills and capable of managing multiple tasks successfully to completion
  
• Interpersonal skills to engage professionally with individuals across organizational levels, internally and externally
  
• Ability to maintain confidential information and address, discuss, and explain complex technical concepts to others with varying levels of technology knowledge
  
• Advanced knowledge of Windows Server Administration and Active Directory
  

  Physical Demands:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performance of the required duties may require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and negotiate work areas under construction. While performing the duties of this job, the employee is frequently required to sit, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, tools, or controls, and reach with hands, talk, and hear. The employee is regularly required to be mobile, and the employee regularly travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

  Work Environment:
  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee regularly works at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.