Service Coordinator

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Service Coordinator
Location: Moody, AL
Schedule: Monday - Friday 6:30AM - 3:30PM

About Us:
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.

Job Summary:
The Service Coordinator provides operational support for the Moody Service Center facility including clerical, administrative, and/or technical responsibilities. This is a position that is onsite 5 days per week and is not hybrid or remote.

Clerical Responsibilities:
*Greeting and assisting visitors.
*Manages front desk phone & email correspondence.
*Develop and distribute various correspondence, reports, and presentations.
*Compile and maintain any reference manuals or other document manuals.
*Plan, schedule and/or coordinate events, trainings, etc.
*Entering timesheets.
*Maintains and orders supplies.
*Schedules maintenance on equipment and the building.
*May create purchase requisitions.
*Scanning, shredding, and maintaining e-files according to standard defined process.
*Check COI book for all vendors who enter the building if their COI is current and if they have watched the safety video in the last year.

Operation Responsibilities:
*Preparing job packets.
*May create shipping documents for incoming/outgoing shipments.
*Creates and maintains log sheets, forms, charts, graphs, etc.
*Running weekly reports.
*Processes scrap letters.
*Maintains record system to ensure appropriate training is completed and recorded by ISO.
*May assist with software training and provide technical support for department users.
*Supports quality objectives through utilization of quality work instructions, requisitions, and corrective action notices.
*May maintain and/or generate quality reports.
*Other responsibilities as assigned or required.

Requirements:
*High school diploma or GED
*3 years of experience administrative role supporting mid-size teams.
*Experience in manufacturing, sales, or service environment.
*Effectively communicate with all levels of the organization.
*Must be able to multi-task.
*Must be proficient in Microsoft Office software and SAP.
*Must be able to type 45 words per minute.
*Able to work in fast paced work environment.
*This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

Preferences:
*Associate's or Bachelor's degree preferred.
*SAP Experience.
*Parts Creation.

Travel & Work Arrangements/Requirements:
*This position will be based in Moody, AL, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).

Key Competencies:
*Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment.
*Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.
*Exceptional customer service skills, including proper phone etiquette and skills.

What We Offer:
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.