Technical Innovation Manager

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Technical Innovation Manager to join our shared services team.

• Industry Engagement and Brand Building:
  
  
  
  • Represent the organization at industry conferences, delivering training sessions and educational workshops to increase brand awareness and thought leadership.
  • Participate in industry committees to help shape and strengthen the broader security ecosystem.
  
  
  
  
• Standards Development and Knowledge Management:
  
  
  
  • Establish programming standards, repository guidelines, and maintenance processes for custom code development.
  • Define and document post-sales engineering and professional services playbooks, including clear rules of engagement and swim lanes for each team.
  • Partner with training and development managers to enhance internal knowledge bases, incorporating advanced tools such as industry-specific chatbots or forums.
  
  
  
  
• Technical Escalation and Support:
  
  
  
  • Serve as a technical escalation point for the professional services and post-sales engineering teams.
  • Provide hands-on support for complex customer deployments and field escalations.
  • Act as a high-level resource for the sales team during technical discussions, migration planning, and customer strategy sessions.
  
  
  
  
• Physical Security and Vulnerability Assessments:
  
  
  
  • Design, implement, and perform physical security vulnerability assessments for customers, ensuring comprehensive risk identification and providing mitigation strategies.
  
  
  
  
• Cybersecurity and Risk Management:
  
  
  
  • Define and implement standards for cybersecurity and installation hardening in operational projects.
  • Conduct cybersecurity and third-party risk assessments for new products and platforms.
  
  
  
  
• Sales Support and Solution Design:
  
  
  
  • Provide pre-sales technical assistance for complex integrations and designs, ensuring smooth transitions to professional services.
  • Assist with strategic planning for migrations, upgrades, and advanced customer projects.
  
  
  
  
• Innovation and R&D Leadership:
  
  
  
  • Lead proof-of-concept (PoC) efforts and research & development (R&D) for new integrations, advanced solutions, and business offerings to ensure a competitive edge
  • Collaborate with product management to define roadmaps for innovative products and solutions
  
  
  
  

Basic Qualifications:

• Associate's degree
• 7 to 10 years experience
• Valid Drivers' License and Clean Driving Record
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
• Certifications - SICC (cyber for physical security), PSP (physical security), CPP (physical security), CompTIA Security+ (Cyber)
• Expertise with Video Management Systems
• Able to travel as needed, up to 30% of time
• Able to coordinate multiple customer strategic needs and initiatives into a holistic security program and system
• Experience working with multiple enterprise network, virtualization, and database systems
• Able to act as the subject matter expert in major product lines and platforms
• Able to explain technical concepts and systems to non-technical audiences

• Bachelor's degree in business management, personnel management, project management or related
• Access Control Manufacturer specific certifications: Verkada, Software House, Lenel, Gallagher, Genetec, Avigilon, Milestone
• Advances or Enterprise technical certifications on platforms and systems sold by Pavion
• Certified Smart Card Industry Professional

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.